Roger Menchaca
Somerset,TX
Summary
Dynamic Service Technician with a proven track record at Tenntex, excelling in troubleshooting and preventive maintenance. Recognized for enhancing customer satisfaction through effective communication and meticulous documentation. Proficient in diagnostic testing and skilled in building rapport, I consistently minimized equipment failures and improved operational efficiency.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
22
22
years of professional experience
Work History
Service Technician
Tenntex
07.2015 - Current
- Assisted in diagnosing and repairing equipment malfunctions to ensure optimal performance.
- Learned safety protocols and proper use of tools to maintain a safe work environment.
- Supported technicians by preparing work areas and organizing necessary supplies for repairs.
- Gained proficiency in operating diagnostic tools to evaluate system functionality effectively.
- Collaborated with team members to troubleshoot issues and implement timely solutions.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Documented repair processes and service reports for accurate record-keeping and future reference.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
Hydraulic Technician
Republic Services
01.2004 - 06.2012
- Diagnosed hydraulic system issues using advanced troubleshooting techniques to ensure optimal performance.
- Performed routine maintenance and repairs on hydraulic equipment, enhancing reliability and reducing downtime.
- Collaborated with engineering teams to design custom hydraulic solutions for specialized applications, improving system efficiency.
- Trained junior technicians in safe operation procedures and effective repair techniques, fostering a culture of safety and skill development.
- Conducted thorough inspections of hydraulic systems to ensure compliance with industry standards and regulations, maintaining safety protocols.
- Implemented process improvements that streamlined workflow and reduced repair turnaround times, increasing overall productivity.
- Developed preventative maintenance schedules that minimized equipment failures and extended machinery lifespan.
- Utilized diagnostic tools such as pressure gauges and flow meters to assess system performance and identify areas for improvement.
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Installed new parts and components such as lines, pipes and bracing.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
- Maintained up-to-date knowledge on industry standards, innovations, and best practices by attending training sessions and conferences.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
- Operated welding and cutting equipment with strong safety skills and high-quality results.
- Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics.
- Minimized disruption to client operations by coordinating with stakeholders to schedule repairs during optimal timeframes.
Education
GED -
Southern Careers Institute
TX05-2009
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Heavy lifting
- Service reports
- Mechanical aptitude
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Operating test equipment
- Electrical systems
- Troubleshooting
- Testing and evaluation
- Scheduling and coordination
- Technical support
- Rapport building
- Mechanical tools
Timeline
Service Technician
Tenntex
07.2015 - Current
Hydraulic Technician
Republic Services
01.2004 - 06.2012
GED -
Southern Careers Institute
Similar Profiles
Araseli MunozAraseli Munoz
Sales Associate at James Avery Artisan JewelrySales Associate at James Avery Artisan Jewelry
Celeste LopezCeleste Lopez
Customer Service Representative at HEB Grocery StoreCustomer Service Representative at HEB Grocery Store
Gabriela CrisantoGabriela Crisanto
Guest Services Agent at Zachry HospitalityGuest Services Agent at Zachry Hospitality
Derek WilliamsDerek Williams
Service Technician at Mercer VCSService Technician at Mercer VCS
TJ BewleyTJ Bewley
Service Technician at Ingersoll Rand - TraneService Technician at Ingersoll Rand - Trane