University of Illinois | Urbana, IL | 12.2012 - Current
Maintained quality standards by adhering to established procedures for inspecting areas before leaving them clean.
Successfully completed special projects requiring extra effort above regular duties.
Demonstrated ability to work independently and as part of a team to provide building services such as cleaning, dusting, mopping, vacuuming, waxing and polishing floors.
Utilized effective communication skills when interacting professionally with customers and colleagues alike.
Proficiently operated janitorial equipment such as power washers, floor polishers and vacuum cleaners.
Exhibited proficiency in operating industrial cleaning equipment including buffers, burnishers, carpet extractors and sweepers.
Possessed strong knowledge of safety regulations related to the use of hazardous chemicals and materials.
Excellent judgment coupled with sound decision-making abilities during emergency situations.
Removed snow from sidewalks, steps and parking lots.
Driver
16 Years 9 Months
University of Illinois | Urbana, IL | 11.2009 - Current
Maintained clean driving record and obeyed traffic laws and regulations.
Provided excellent customer service throughout delivery process.
Maintained a clean driving record with no violations or citations on file.
Developed strong relationships with customers by providing courteous service.
Communicated with customers to ensure timely and accurate deliveries.
Loaded and unloaded goods and luggage to appropriate locations.
Loaded and unloaded cargo in accordance with safety protocols.
Operations Manager
39 Years 11 Months
Roberson transportation | Mahomet, IL | 09.1986 - Current
Demonstrated knowledge of local roads, traffic laws and regulations.
Consistently met deadlines while ensuring safe driving practices were followed at all times.
Adapted quickly to changing road conditions and weather patterns during routes.
Ensured cargo was secured properly before beginning each route.
IHSA certified basketball official
11 Years 9 Months
University of Illinois | Urbana, IL | 01.1998 - 10.2009
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
Managed the daily operations of multiple departments to maximize efficiency.
Developed talented team, participating in hiring, coaching, and performance management processes.
Maintained professional working relationships and promoted open lines of communication with staff.
Managed the operations of a large team, overseeing daily activities and long-term projects.
Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Developed and maintained relationships with customers and vendors for successful project completion.
Liaised between departments to facilitate smooth workflow across the organization.
Evaluated operational costs and identified areas of improvement.
Facilitated open communication between departments to improve collaboration among teams.