Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roger Peralez

Lockhart,TX

Summary

Seasoned Operations Manager with 17 years of experience at Lowe's Home Improvement with a proven track record in driving business growth initiatives and enhancing customer engagement. Skilled in inventory oversight and effective problem resolution. I successfully led teams as a SASM to exceed performance targets while fostering a collaborative work environment. I am knowledgeable Store Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve sales metrics and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

18
18
years of professional experience

Work History

Operations Manager

Lowes Home Improvment
12.2023 - Current
  • Assisted in coordinating daily operational tasks to ensure smooth workflow for backend and frontend operations.
  • Supported implementation of safety procedures to enhance workplace safety standards.
  • Managed inventory and receiving operations to achieve timely and accurate inventory.
  • Increased sales by driving Lowes Programs (Credit, Leads, PRO)
  • Learned and utilized inventory management systems for efficient stock control. (SIMS)
  • Contributed to team efforts in maintaining equipment and facilities for optimal performance.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics with the frontend / backend leadership to improve performance.
  • Adapted quickly to changing operational needs and priorities within the team.
  • Collaborated with over 50 team members to streamline processes, improve efficiency and increase scores.
  • Provided support in monitoring LTR and other metrics through company report, policies and procedures.

Sales Manager (SASM)

Lowes Home Improvment
12.2022 - 12.2023
  • Led sales specialist to exceed monthly targets through effective training and performance management and feedback.
  • Developed and implemented strategic sales initiatives to enhance customer satisfaction and retention.
  • Conducted regular monthly check ins performance reviews, providing feedback and coaching to team members for continuous improvement.
  • Utilized IMS / workbench to track customer interactions, ensuring timely follow-ups and personalized service delivery.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Overcame objections from potential customers by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge, sales techniques, and financing knowledge.
  • Provided ongoing training with store associates on Credit, Leads to improve knowledge and build growth.

Operations ASM / Sales Manager (SASM)

Lowes Home Improvment
10.2021 - 12.2022
  • Developed and implemented sales strategies to drive revenue growth.
  • Managed a team of sales representatives, fostering collaboration and performance improvement.
  • Trained and mentored associates on product knowledge and SMART customer service behaviors.
  • Handled customer relations issues, enabling quick resolution, and customer satisfaction.
  • Organized weekly sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Enhanced team morale and cohesion, by daily feedback and coaching and maintaining open communication channels with associates.
  • Streamlined operational processes for efficiency in OMNI sales through Parcel fulfillment.

Merchandise ASM (PRO)

Lowes Home Improvment
07.2017 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments, and with fast paced PRO expectations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written with PRO customers.
  • Assisted with day-to-day operations, working efficiently and productively with PRO team members.
  • Strengthened communication skills through regular interactions with PROs in CRM.
  • Increase PRO sales through communication with PROs needs and expectations.
  • Encouraged a PRO mindset for all associates to increase PRO penetration

Department Supervisor

Lowes Home Improvment
01.2008 - 07.2017
  • Supervised daily operations, ensuring efficient workflow and optimal staffing levels.
  • Trained and mentored new employees on SMART Customer Service, company policies and best practices.
  • Implemented inventory management as a Backend supervisor.
  • Developed scheduling strategies to maximize labor efficiency for inventory stocking
  • Resolved customer inquiries and complaints, reinforcing commitment to exceptional service as the Delivery Supervisor
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

High School Diploma -

Lockhart High School
Lockhart, TX

No Degree - Business Finance

The University of Texas At San Antonio
San Antonio, TX

Skills

  • Effective problem resolution
  • Employee relations management
  • Experienced in leading teams
  • Operations management
  • Customer engagement
  • Inventory oversight
  • Workforce development
  • Employee performance evaluation
  • Management of retail processes
  • Business growth initiatives

Accomplishments

Graduate of Lowes ALP-ASM Training 2025

Timeline

Operations Manager

Lowes Home Improvment
12.2023 - Current

Sales Manager (SASM)

Lowes Home Improvment
12.2022 - 12.2023

Operations ASM / Sales Manager (SASM)

Lowes Home Improvment
10.2021 - 12.2022

Merchandise ASM (PRO)

Lowes Home Improvment
07.2017 - 10.2021

Department Supervisor

Lowes Home Improvment
01.2008 - 07.2017

High School Diploma -

Lockhart High School

No Degree - Business Finance

The University of Texas At San Antonio

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