ROGER PHAM
Summary
Dynamic and detail-oriented Content Marketing Specialist with three years of customer service experience at Newport Meat Company and Dick's Sporting Goods, complemented by hands-on content creation as a passionate foodie Instagram creator. Expertise in developing engaging social media posts, photography, and storytelling that grow audiences and foster brand loyalty. Proficient in customer engagement, communication, and campaign execution, with a solid foundation in SEO-driven content, email marketing, and Adobe Creative Suite. Recognized for blending creativity with customer insights to craft compelling content that drives engagement and supports overall business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Newport Meat Company
01.2023 - Current
- Responded to customer inquiries with accurate product and service information.
- Researched and updated customer records within database system.
- Entered large volumes of data into spreadsheets with precision and speed.
- Generated detailed reports on data entry processes and outcomes.
- Provided frontline support by answering incoming calls and emails regarding transactions.
- Monitored orders from initiation to completion to guarantee timely delivery.
Content Creator
Roger That Eats (Instagram Food Blog)
07.2020 - Current
- Built and manged a food-focused Instagram account, curating original photography, reels, and reviews of restaurants and local food brands.
- Developed engaging content strategies that increase audience reach and interaction, averaging strong engagement rates through reels, stories, and trending content.
- Produced high-quality multimedia content (photos, videos, written captions) while maintaining a consistent brand aesthetic and voice.
- Collaborated with restaurants and foods vendors to highlight products, drive awareness, and support local businesses.
- Utilized social media analytics to track performance, optimize content, and adapt strategies to grow visibility and audience engagement.
Sales Associate
DICK'S Sporting Goods
01.2022 - 01.2023
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
Store Manager
Boba Tree
01.2016 - 01.2017
- Mentored and trained new employees on company policies and procedures.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
Bachelor of Arts - Business Administration
Washington State University Vancouver
Vancouver, WA01.2023
Associate of Arts - Business Administration
Clark College
Vancouver, WASkills
- Social media management
- Creativity
- Attention to detail
- Time management and multitasking
- Strong written and verbal communication
- Critical thinking
- Content strategy development
- Copywriting, editing videos, social media
- SEO proficiency
- Influencer marketing
- Event support (photos, videos, shoots, company events)
- Brand storytelling
Certification
- Hootsuite Platform Certification, 2022
- Social Media Marketing Certification, 2022
- Professional Sales Certification, 2022
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Chinese (Cantonese)
Limited Working
Timeline
Customer Service Representative
Newport Meat Company
01.2023 - Current
Sales Associate
DICK'S Sporting Goods
01.2022 - 01.2023
Content Creator
Roger That Eats (Instagram Food Blog)
07.2020 - Current
Store Manager
Boba Tree
01.2016 - 01.2017
Bachelor of Arts - Business Administration
Washington State University Vancouver
Associate of Arts - Business Administration
Clark College
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