Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Roger Rees

Tucson,AZ
Roger Rees

Summary

Dynamic professional with extensive experience at Walmart and JCPenney Salon, excelling in customer focus and coaching. Proven track record of enhancing client satisfaction and retention through quality control and personalized service. Adept at fostering teamwork and maintaining safety standards, while driving operational success and mentoring staff for professional growth.

Overview

2021
years of professional experience

Work History

Walmart

Team Lead

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

JCPenney Salon

Master Stylist
06.2016 - 02.2021

Job overview

  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Colored and treated hair using modern technology.
  • Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
  • Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
  • Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
  • Educated customers on products to maximize benefits.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Studio 117

Salon Owner/Operator
02.2007 - 11.2016

Job overview

  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Rennes School of Beauty
Dallas Tx

from Cosmetology
03.1987

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Workplace safety
  • Work assignment delegation
  • Employee engagement
  • Problem-solving
  • Flexible schedule
  • Cash handling
  • Coaching
  • Client service
  • Safety processes and procedures
  • Team assessment
  • Multitasking

Additional Information

Great at setting mods/displays

Timeline

Master Stylist

JCPenney Salon
06.2016 - 02.2021

Salon Owner/Operator

Studio 117
02.2007 - 11.2016

Team Lead

Walmart

Rennes School of Beauty

from Cosmetology

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