Roger Rodgers
Montgomery,Alabama
Summary
With a proven track record at Montgomery Computer Service, I excel in troubleshooting, system installations, and project management, enhancing operational efficiency and customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Technician
Montgomery Computer Service
04.2017 - Current
- Diagnosed problems with machines by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Completed preventive maintenance on set schedules.
- Monitored spare parts inventory and addressed shortages
- Tested components and systems to evaluate performance and identify concerns.
- Monitored and enforced safety measures to mitigate hazards.
- Installed new systems and parts with efficient approach.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Supervisior /Quality Engineering Supervisor
Tridem FIlter Corporation
03.2016 - 03.2017
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Developed action plan for company certification
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Supervision of 45 Staff Member team
International Project Manager
QSA Enterprises
02.2014 - 03.2016
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Manage 180 Staff Members on Multiple Projects across multiple plants and countries
Team Lead
Tridem Filter Corporation
01.2013 - 02.2014
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Preventative Maintenance of equipment
- Train Employees on equipment usage
- Train Employees on PPE
Senior IT and Communications Technician
Computer Commuter
08.2009 - 01.2013
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Performed quality assurance on systems to confirm optimal performance.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Installed and configured operating systems and applications.
- Provided training to customers to enhance use and understanding of network systems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
IT Department Director
Chicago Flag Company
12.2006 - 07.2009
- Set scheduled, delegated assignments and monitored performance against goals.
- Developed, updated and implemented policies and procedures.
- Motivated, developed and promoted employees to take on new levels of responsibility within IT Department department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Created talented team of 10 employees through effective coaching and teaching.
25G Information Systems Security
US Army
07.2003 - 12.2006
- Encrypted data and erected firewalls to protect confidential information.
- Performed risk analyses to identify appropriate security countermeasures.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Conducted security audits to identify vulnerabilities.
IT Specialist
Dr. Computer LLC
03.2001 - 04.2003
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Machine Operator Supervisor
Madison County Wood Products
01.2000 - 01.2001
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Shipping/Receiving Supervisior
Barbers Dairies
04.1996 - 01.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
GED -
University of South Alabama
Mobile, ALSkills
- Troubleshooting and resolution
- Technical assistance
- System installations
- Network Administration
- Customer Support
- Hardware Configuration
- System diagnostics
- Troubleshooting
- Software Installation
- Operations Monitoring
- Equipment Repair
- Environmental Compliance
- Component Replacement
- User Training
- OSHA Compliance
- System Installation
- Quality Control
- Manufacturing Processes
- Assembly and production
- Routine Inspections
- Inventory Oversight
- Mechanical Aptitude
- Project Management
- Written/Verbal Communication
- Installation and Repair
- Complex Repairs
- Mechanical Knowledge
- Software configuration
Certification
- Certified Dell Foundations & Portables 2002 to 2009
- Certified HP Printers & Portables 2004 to 2010
- Certified Expert Level DOS , WIndows, Office 2001
- Certified Lift Operator (Fork/Scissor/Lull ) 1996 to 2015
- OSHA Safety Certified 2010 to 2015
Timeline
Senior Technician
Montgomery Computer Service
04.2017 - Current
Supervisior /Quality Engineering Supervisor
Tridem FIlter Corporation
03.2016 - 03.2017
International Project Manager
QSA Enterprises
02.2014 - 03.2016
Team Lead
Tridem Filter Corporation
01.2013 - 02.2014
Senior IT and Communications Technician
Computer Commuter
08.2009 - 01.2013
IT Department Director
Chicago Flag Company
12.2006 - 07.2009
25G Information Systems Security
US Army
07.2003 - 12.2006
IT Specialist
Dr. Computer LLC
03.2001 - 04.2003
Machine Operator Supervisor
Madison County Wood Products
01.2000 - 01.2001
Shipping/Receiving Supervisior
Barbers Dairies
04.1996 - 01.2000
GED -
University of South Alabama
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