Roger Rodriguez
Centereach,NY
Summary
Progressive Senior Consulting Manager with a superior understanding of client engagements and supply chain consulting. Skilled in critical thinking and solutions-oriented planning, applying advanced understanding of efficiency. Determined to increase company profits and streamline processes.
Overview
2
2
years of professional experience
Work History
Consulting Services Manager
Mr.Suds Car Wash
03.2021 - 04.2023
- Directed major client engagements and monitored asset managements
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Newfield High School
Selden, NY06.2020
Skills
- Supply Chain Consulting
- Employee Feedback
- Client Satisfaction
- Business Consulting
- Quality Assurance
- Pricing Structures
- Team Management
Accomplishments
- Supervised team of 40 staff members.
- Achieved customer satisfaction through effectively helping with language barriers.
- Documented and resolved mechanical which led to continuance of business operations
- Collaborated with team of 3 [including myself] in the development of repairing chains and transmissions
Languages
Spanish
Native or Bilingual
Timeline
Consulting Services Manager
Mr.Suds Car Wash
03.2021 - 04.2023
High School Diploma -
Newfield High School