Summary
Overview
Work History
Education
Skills
Technical Skils
Languages
Timeline
Generic

Roger Sanchez

Santa,CA

Summary

Accomplished in spearheading account management and growth initiatives at Zayo, I excel in solution selling and complex negotiations, driving revenue enhancements and fostering key client relationships. My expertise in Salesforce and collaborative approach have consistently exceeded sales targets, achieving pipeline sufficiency within 95% accuracy.

Overview

13
13
years of professional experience

Work History

Sr. Enterprise Account Manager

Zayo
10.2020 - Current
  • Served as the primary point of contact for high-value clients, ensuring timely resolution of any concerns or issues.
  • Monitored industry trends to maintain a deep understanding of client businesses and provide actionable insights for strategic decision making.
  • Enhanced revenue growth by identifying upsell opportunities and securing contract renewals with key clients.
  • Developed long-term relationships with clients, resulting in increased account retention and expansion.
  • Account Manager, upselling and cross-selling opportunities with existing customer base.
  • Assist with billing, support tickets, compliance & security and using internal resources.
  • Aligned sales strategies with corporate objectives to consistently achieve assigned quotas in a highly competitive market environment.
  • Streamlined internal processes for better account management, improving efficiency and productivity.
  • Championed the adoption of new technologies within the team to streamline workflows, reduce manual tasks, and improve overall efficiency in account management.

Enterprise Global Account

China Telecom Americas
09.2018 - 10.2020
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Expanded global client base through targeted prospecting, relationship building, and marketing initiatives.
  • Established strong relationships with clients, fostering trust and long-term partnerships for mutual success.
  • Developed forecast and yearly budgets for accounts with focus on maximizing profitability.
  • Exceeded sales targets consistently as Global Account Director, contributing significantly to the company''s overall growth and profitability. Selling IP, IEPL, MPLS VPN, IPSec, AWS Cloud, SD-WAN, Data Center, Hardware and other data products in the US/China market, meeting quarterly and annual sales targets
  • Developed creative solutions to address unique client needs, leading to increased customer loyalty and retention rates.
  • Collaborated closely with product teams to provide valuable insights into customer preferences, resulting in enhanced offerings tailored specifically for key global accounts.
  • Met with customers to understand business strategies, priorities and needs as well as anticipated forthcoming business opportunities.
  • Championed innovative approaches to problem-solving that led to improved internal processes and better quality of service delivery for customers worldwide.
  • Implemented comprehensive performance tracking systems to monitor account growth and ensure alignment with strategic objectives.
  • Enhanced revenue opportunities by identifying cross-selling and upselling possibilities within client accounts.
  • Negotiated contract terms with clients to secure favorable outcomes for both parties, maximizing profitability.

Enterprise Account Manager II

Level3/CenturyLink
05.2017 - 09.2018
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
  • Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
  • Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
  • Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.
  • Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.
  • Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
  • Collaborated with cross-functional teams to develop customized solutions for clients, ensuring seamless integration of products and services.
  • Leveraged CRM tools effectively to manage customer information, track sales activity, forecast pipeline development accurately.

Enterprise Account Manager / CSM

MegaPath
02.2014 - 05.2017
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
  • Developed creative solutions to meet individual client needs.
  • Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
  • Reduced churn rates significantly by proactively addressing potential issues before they escalated into major problems for the clients.
  • Developed comprehensive account plans outlining short-and long-term goals as well as action steps required for success.
  • Managed complex projects effectively, coordinating resources and timelines to meet client expectations.

Application Strategic Executive

Oracle
01.2013 - 02.2014
  • Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Conducted business forecasts to identify recent developments.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.

Business Account Executive

Comcast
02.2011 - 01.2013
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Provided sales forecasts within 95% accuracy each quarter and each year for long-term strategic planning.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.

Education

High School Diploma -

William C. Overfelt High School
San Jose, CA

Skills

  • Solution Selling
  • Pipeline Management
  • Upselling strategies
  • Revenue Growth
  • Complex negotiation
  • Key Account Management
  • Customer Relationship Management
  • Sales Strategies
  • Salesforce proficiency
  • Technical understanding
  • Account Management
  • Contract Negotiation
  • Teamwork and Collaboration

Technical Skils

Proficient in Excel, Word, SalesForce, Fusion, Outlook & Access, Act 2007, PowerPoint & Publisher, Calyx.

Languages

Spanish
Native or Bilingual

Timeline

Sr. Enterprise Account Manager

Zayo
10.2020 - Current

Enterprise Global Account

China Telecom Americas
09.2018 - 10.2020

Enterprise Account Manager II

Level3/CenturyLink
05.2017 - 09.2018

Enterprise Account Manager / CSM

MegaPath
02.2014 - 05.2017

Application Strategic Executive

Oracle
01.2013 - 02.2014

Business Account Executive

Comcast
02.2011 - 01.2013

High School Diploma -

William C. Overfelt High School
Roger Sanchez