Roger San Roman

• Leading employees at maintaining fine dining standards
• Assisting manager with inventory management, and labor reports
• Recommending marketing strategies and implementations
• In charge of interviewing and filtering new hire applicants.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Assisted manager with purchase orders and labor management.

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Mentored new FOH hires, sharing best practices for exceptional service and fostering a positive work environment.
• Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.

• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.