ROGER S. BRYCE

• Reporting to the Quality Assurance Manager with responsibility to ensure our plant’s compliance with Global Quality Requirements and ISO9001 Quality Standards
• Working collaboratively with District Sales Managers to feedback warranty data to plant for problem solving
• Works closely and collaboratively with the production and global quality teams to communicate possible quality issues to dealers and other stakeholders for vehicles that may be impacted.
• Managing plant's Quality Management System Audit Program as Lead Auditor
• Responsible to act as the plant’s back up Single Point of Contact (SPOC) for assigned Global Read Across (GRA) for quality issues generated by our Global Quality Field Action team
• Responds to inquires related to our plant’s compliance to Global Quality Requirements, Global Read Across and Process Control Plans (PCP) as the plant’s liaison to the Global Quality team.
• Representing our plant at weekly GM North America Quality meetings ensuring to discuss quality updates and their possible impact.
• Developing & delivering Quality training across the plant to ensure team development
• Performing Access Control Lists (ACL) audits on all sites bi-annually

• Directed logistical and inventory operations, including stock location, availability, and replenishment control.
• Managed vendor relationships and accurately maintained vendor database.
• Processed returns to vendors (RTVs) and prepared shipments following standard operating procedures.
• Ensured inventory accuracy by verifying stock levels and replenishing as needed.

• Managed department accounting and budgetary functions in compliance with college policies and Canadian GAAP.

Established and maintained relationships with suppliers to ensure timely delivery of services.

• Reviewed contracts and invoices for accuracy and alignment with approved budget.

• Reported to the Call Centre Manager as a part of team providing excellent customer service for a major utility company in Ontario, according to the OEB guidelines and corporate policies.
• Provided superior customer service to our customers resulting in consistent positive feedback
• Met and exceeded KPIs on a month-to-month basis
• Provided coaching and training to new team members
• Used sales strategies to fact find and provide the best solutions for customers via the telephone

• Reported to the Director, Internal Audit performed financial, operational and compliance audits across the territory, to protect the corporate assets.
• Collaborated with team and clients to plan the audit assignments
• Led consultations with clients to prepare them for the audit activity
• Contributed to safeguarding the assets of The Salvation Army by testing of the Internal Controls in place
• Performed Risk-Based Audits and Fraud Risk Assessments in compliance with established auditing standards
• Prepare and presented, briefing notes and status updates on ongoing projects

• Reported directly to Manager Risk and Assurance, overseeing Audit Service Team's Risk Based Audit Planning for seven Ontario Government ministries.

Prepared and managed standardized Risk Assessment templates to develop Ministries’ Risk Profiles for audit planning.

• Utilized Risk Assessment templates, risk profiles, and meeting notes to formulate Ministries’ Risk Based Audit Plan for upcoming fiscal year.

• Conducted proactive audits at 45 EZCorp locations in Canada and seven locations in Southeastern United States to ensure compliance with AML/ATF regulations.
• Analyzed ACL Data Analytics scripts, resulting in a 33% reduction in fraud through targeted monitoring of high-risk areas.
• Strengthened controls and implemented continuous monitoring procedures, achieving a 17% reduction in shrinkage.