Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roger Shenk

New Providence,PA

Summary

Seasoned small business owner with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

39
39
years of professional experience

Work History

Owner

Shenk's Poultry, LLC
Lancaster, PA
01.2002 - 09.2023
  • Managed daily operations of business, including hiring and training staff.
  • Determined pricing for products or services based on costs and competition.
  • Kept records for production, inventory, income, and expenses.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided direction and guidance to employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.

Manager of Operations

Grand Rental Station of Willow Street, PA
Willow Street, PA
04.1997 - 10.2001
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Resolved customer complaints in a timely manner.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Performed regular price checks to ensure competitive pricing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Ensured compliance with safety regulations and company policies.
  • Delegated work to staff, setting priorities and goals.
  • Created weekly work schedules for store personnel.
  • Prepared staff work schedules and assigned team members to specific duties.

Retail Worker

Buck Hardware & Garden Center
Quarryville, PA
03.1985 - 03.1997
  • Started as a cashier at age 17. After several years, was made assistant manager and within 5 yrs promoted to store manager.

Education

High School Diploma -

Lancaster Mennonite High School
Lancaster, PA
06-1985

Skills

  • Business Management
  • Customer Relations
  • Relationship Building
  • Operations Management
  • Regulatory Compliance
  • Employee Development

References

References available upon request.

Timeline

Owner

Shenk's Poultry, LLC
01.2002 - 09.2023

Manager of Operations

Grand Rental Station of Willow Street, PA
04.1997 - 10.2001

Retail Worker

Buck Hardware & Garden Center
03.1985 - 03.1997

High School Diploma -

Lancaster Mennonite High School

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Roger Shenk