Roger Shepherd
Dayton,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Packer
Crocs
06.2021 - 12.2021
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets.
Sales/Customer Service Associate
Sears Outlet Store
03.2015 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
Customer Service Cashier
Sears Hardware
09.2014 - 03.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Cashier
Meijer
09.1996 - 11.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Skills
- Staging and Sorting
- Defective Materials Processing
- Packing Optimization
- Product Weighing and Measuring
- Integrity and Dependability
- Tagging and Labeling
- Task Prioritization
- Compliance Checks
- Packing and Scanning
- Preparing Containers
- Verifying Shipments
Timeline
Packer
Crocs
06.2021 - 12.2021
Sales/Customer Service Associate
Sears Outlet Store
03.2015 - 12.2018
Customer Service Cashier
Sears Hardware
09.2014 - 03.2015
Cashier
Meijer
09.1996 - 11.2014