Roger Shields
Windsor,CA
Summary
Dedicated Electrical Systems Operator with a strong commitment to safety and exceptional customer care, seeking to leverage extensive experience and technical knowledge in a dynamic environment. Proven ability to manage complex electrical systems while ensuring compliance with industry standards and regulations. Passionate about optimizing operational efficiency and enhancing service delivery through innovative solutions. Eager to contribute to a forward-thinking company that values expertise and prioritizes client satisfaction.
Overview
31
31
years of professional experience
Work History
Gas Service Supervisor
Pacific Gas & Electric
03.2022 - Current
- Learn and implement lean process
- Mentor and coach next leaders
- Accurately report up important operational information to managers
- Build a Speak up culture
- Review daily reports to find opportunities to improve efficiencies
- Grassroots Coach
- Ensure we are properly staffed to cover the area for emergency response
- Respond to emergencies to support gas service representatives on site
- Ensure all employees are up to date on trainings
- Work closely with PG&E management to ensure we are meeting CPUC requirements for safety, OQ Certifications, and compliance standards for documentation
- Actively support and advocate that employees and processes are safe
- Build relationships with other department leaders and other Gas Service Supervisors
- Partner with IBEW business representatives and shop stewards to ensure bargaining-unit employee compliance with contract
- Work with all employees to help build careers
- Santa Rosa, Ca (800) 743-5000
Gas Service Representative
Pacific Gas & Electric
09.2012 - 03.2022
- Safely respond to gas emergencies: leaks, structure fires, natural disasters, carbon monoxide alarms, including after hours and holidays
- Locate, grade and repair natural gas leaks
- Maintain above ground gas facilities, identify abnormal operating conditions such as atmospheric corrosion and encroachment issues
- Restore and discontinue natural gas service to residential and commercial customers
- Maintain operator qualifications (OQs) for natural gas pipelines
- Operate company motor vehicle safely
- Read and log gas meter information
- Program remote modules
- Work with customers to resolve billing concerns
- Diagnose and repair natural gas appliances
- Work safely and efficiently with no direct supervision
- Understand and follow DOT requirements
- Read and understand both distribution and transmission maps
- Santa Rosa, Ca (800) 743-5000
Automotive Technician
Hansel Ford
07.1995 - 08.2012
- Troubleshoot and repair automobiles
- Prepare accurate estimates
- Document all work performed
- Maintain personal and shop equipment
- Maintain a clean and safe work area compliant with OSHA standards
- Manage workload so all jobs and paperwork are completed by deadline
- Manage shop by supervising employees, distributing work, and relating with customers
- Continually enhance job knowledge and keep up to date on new procedures and products by attending location or computer trainings
- Santa Rosa, CA (707) 543-7300
Education
Diploma -
Sonoma Valley High School
01-1995
Skills
- 30 Years of Customer Service
- Microsoft Word and Excel
- Multi-Meter Electrical Test Equipment
- FAS Computer System
- ARCOS Computer System
- SAP
- My Time
- Pronto
- Maps and Inspect Apps
- Microsoft Teams
- Outlook
- Excellent Safety Record with no MVIs
- PG&E Leadership Mentor Program
- Employee Engagement Team Member
Timeline
Gas Service Supervisor
Pacific Gas & Electric
03.2022 - Current
Gas Service Representative
Pacific Gas & Electric
09.2012 - 03.2022
Automotive Technician
Hansel Ford
07.1995 - 08.2012
Diploma -
Sonoma Valley High School
Completed Training
ISEC-7000WBT
Security and Privacy Awareness
GAS-0134WBTQ
Operator Qualification Annual Rev - OII
GAS-9253WBT
PF FE Slam Shut Regulator
SAFE-0174WBT
Asbestos - Class IV - General Awareness
CORP-0200WBT
First Responder Evidence Training
ENVR-0100WBT
Hazardous Materials and Waste General Aw
GAS-3060CRT
Plastic Connection Operator Qual Cert
GAS-9713CRT
Gas Ops Measurement & Test Equip Process
TECH-0300
GO 166, Standard 9: Standby Activities
OQ-0204
02.04 Pipe Squeezing - Plastic
OQ-0320
03.20 Paint App. and Maint Above Ground:
OQ-0507
05.07 Damage Prevention
OQ-0903
09.03 F.S. Leak Investigation
SAFE-HAZCOMW
Hazard Communication
SAFE-1506CRT
CPR Certification
OQ-0304
03.04 Atmospheric Corrosion
OQ-0403
04.03 Leak Test at Operating Pressure
OQ-2218
22.18 Steel Pipe Joining:Threaded Joints
TECH-DRVCRT
Rural & Foul Weather Driving Certificatn
ENVR-9029WBT
Hazardous Material Transportation
ENVR-9028WBT
Environmental Leadership
OQ-0209
02.09 F.S. Mechanical Repair
OQ-0623
06.23 Operate Riser Valve Changer 3/4-2
OQ-0705
07.05 Purging Air With Gas F.S.
OQ-2502
25.02 Res/Sm Com Mtr: Inst & Maint Adv
OQ-2503
25.03 Res/SmCom Mtr:Discontinue and Seal
GAS-0801WBT
3-Way Communications / Phonetic Alphabet
GAS-0804WBT
Basic Mapping Symbols
GAS-3017
Field Services Reciprocating Saw
GAS-9049WBT
Gas Control Center Emergency Response
GAS-9303WBT
Damage Recovery - Field Personnel
SAFE-1505WBT
Arc-Flash Hazard Control Basics
SAFE-9009RV
Lone Worker Roadway Safety WBT
SAFE-DRVCRT
Distracted and Defensive Driving Cert