Summary
Overview
Work History
Education
Skills
Timeline
Completed Training
Generic

Roger Shields

Windsor,CA

Summary

Dedicated Electrical Systems Operator with a strong commitment to safety and exceptional customer care, seeking to leverage extensive experience and technical knowledge in a dynamic environment. Proven ability to manage complex electrical systems while ensuring compliance with industry standards and regulations. Passionate about optimizing operational efficiency and enhancing service delivery through innovative solutions. Eager to contribute to a forward-thinking company that values expertise and prioritizes client satisfaction.

Overview

31
31
years of professional experience

Work History

Gas Service Supervisor

Pacific Gas & Electric
03.2022 - Current
  • Learn and implement lean process
  • Mentor and coach next leaders
  • Accurately report up important operational information to managers
  • Build a Speak up culture
  • Review daily reports to find opportunities to improve efficiencies
  • Grassroots Coach
  • Ensure we are properly staffed to cover the area for emergency response
  • Respond to emergencies to support gas service representatives on site
  • Ensure all employees are up to date on trainings
  • Work closely with PG&E management to ensure we are meeting CPUC requirements for safety, OQ Certifications, and compliance standards for documentation
  • Actively support and advocate that employees and processes are safe
  • Build relationships with other department leaders and other Gas Service Supervisors
  • Partner with IBEW business representatives and shop stewards to ensure bargaining-unit employee compliance with contract
  • Work with all employees to help build careers
  • Santa Rosa, Ca (800) 743-5000

Gas Service Representative

Pacific Gas & Electric
09.2012 - 03.2022
  • Safely respond to gas emergencies: leaks, structure fires, natural disasters, carbon monoxide alarms, including after hours and holidays
  • Locate, grade and repair natural gas leaks
  • Maintain above ground gas facilities, identify abnormal operating conditions such as atmospheric corrosion and encroachment issues
  • Restore and discontinue natural gas service to residential and commercial customers
  • Maintain operator qualifications (OQs) for natural gas pipelines
  • Operate company motor vehicle safely
  • Read and log gas meter information
  • Program remote modules
  • Work with customers to resolve billing concerns
  • Diagnose and repair natural gas appliances
  • Work safely and efficiently with no direct supervision
  • Understand and follow DOT requirements
  • Read and understand both distribution and transmission maps
  • Santa Rosa, Ca (800) 743-5000

Automotive Technician

Hansel Ford
07.1995 - 08.2012
  • Troubleshoot and repair automobiles
  • Prepare accurate estimates
  • Document all work performed
  • Maintain personal and shop equipment
  • Maintain a clean and safe work area compliant with OSHA standards
  • Manage workload so all jobs and paperwork are completed by deadline
  • Manage shop by supervising employees, distributing work, and relating with customers
  • Continually enhance job knowledge and keep up to date on new procedures and products by attending location or computer trainings
  • Santa Rosa, CA (707) 543-7300

Education

Diploma -

Sonoma Valley High School
01-1995

Skills

  • 30 Years of Customer Service
  • Microsoft Word and Excel
  • Multi-Meter Electrical Test Equipment
  • FAS Computer System
  • ARCOS Computer System
  • SAP
  • My Time
  • Pronto
  • Maps and Inspect Apps
  • Microsoft Teams
  • Outlook
  • Excellent Safety Record with no MVIs
  • PG&E Leadership Mentor Program
  • Employee Engagement Team Member

Timeline

Gas Service Supervisor

Pacific Gas & Electric
03.2022 - Current

Gas Service Representative

Pacific Gas & Electric
09.2012 - 03.2022

Automotive Technician

Hansel Ford
07.1995 - 08.2012

Diploma -

Sonoma Valley High School

Completed Training

ISEC-7000WBT

Security and Privacy Awareness

GAS-0134WBTQ

Operator Qualification Annual Rev - OII

GAS-9253WBT

PF FE Slam Shut Regulator

SAFE-0174WBT

Asbestos - Class IV - General Awareness

CORP-0200WBT

First Responder Evidence Training

ENVR-0100WBT

Hazardous Materials and Waste General Aw

GAS-3060CRT

Plastic Connection Operator Qual Cert

GAS-9713CRT

Gas Ops Measurement & Test Equip Process

TECH-0300

GO 166, Standard 9: Standby Activities

OQ-0204

02.04 Pipe Squeezing - Plastic

OQ-0320

03.20 Paint App. and Maint Above Ground:

OQ-0507

05.07 Damage Prevention

OQ-0903

09.03 F.S. Leak Investigation

SAFE-HAZCOMW

Hazard Communication

SAFE-1506CRT

CPR Certification

OQ-0304

03.04 Atmospheric Corrosion

OQ-0403

04.03 Leak Test at Operating Pressure

OQ-2218

22.18 Steel Pipe Joining:Threaded Joints

TECH-DRVCRT

Rural & Foul Weather Driving Certificatn

ENVR-9029WBT

Hazardous Material Transportation

ENVR-9028WBT

Environmental Leadership

OQ-0209

02.09 F.S. Mechanical Repair

OQ-0623

06.23 Operate Riser Valve Changer 3/4-2

OQ-0705

07.05 Purging Air With Gas F.S.

OQ-2502

25.02 Res/Sm Com Mtr: Inst & Maint Adv

OQ-2503

25.03 Res/SmCom Mtr:Discontinue and Seal

GAS-0801WBT

3-Way Communications / Phonetic Alphabet

GAS-0804WBT

Basic Mapping Symbols

GAS-3017

Field Services Reciprocating Saw

GAS-9049WBT

Gas Control Center Emergency Response

GAS-9303WBT

Damage Recovery - Field Personnel

SAFE-1505WBT

Arc-Flash Hazard Control Basics

SAFE-9009RV

Lone Worker Roadway Safety WBT

SAFE-DRVCRT

Distracted and Defensive Driving Cert

Roger Shields