Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roger Smart

Tyler,TX

Summary

Motivated individual with 20+ years of customer service that wants to secure a challenging management position in retail. Experience in supervising and leading a team.

Overview

17
17
years of professional experience

Work History

Field Technician Supervisor

Lucas Communications LLC
Tyler , TX
08.2024 - Current
  • Provided technical guidance to field technicians.
  • Supervised the installation and maintenance of telecommunications equipment.
  • Created and implemented procedures for testing, troubleshooting, and repairing telecom systems.
  • Monitored technician performance and provided feedback and coaching.
  • Developed training plans for new employees in the field.
  • Assigned tasks to field technicians based on their skill level and experience.
  • Ensured compliance with safety regulations when conducting work in the field.
  • Conducted regular site visits to assess progress of installation projects.
  • Performed quality assurance checks on completed installations.
  • Resolved escalated customer complaints regarding telecom services or equipment issues.
  • Participated in meetings with customers to discuss project requirements and timelines.
  • Interpreted technical drawings, diagrams, schematics, maps, charts.
  • Developed strategies for improving productivity among field technicians.
  • Tracked technician hours worked on each job assignment using a time tracking system.
  • Diagnosed tool, equipment and machinery malfunctions.
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.
  • Applied company safety policies consistently when performing daily tasks.
  • Educated customers about company's products and services to present service upgrade opportunities.
  • Utilized handheld device to update work order status.
  • Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
  • Traveled to field locations to evaluate equipment and performance.
  • Collaborated with cross-functional teams to address technical issues and improve field operations.
  • Operated a variety of hand tools and mechanical equipment with proficiency.
  • Adapted to diverse outdoor conditions and terrains while performing fieldwork.
  • Communicated effectively with clients and stakeholders to provide project updates and findings.
  • Provided technical support and guidance to new team members and interns.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.

Merchandise Lead

Academy Sports and Outdoors
Tyler, TX
05.2024 - 08.2024
  • Developed strategies for increasing store sales, including promotional campaigns and product placement.
  • Maintained accurate records of all transactions using point-of-sale system software.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Developed pricing promotions and markdowns to meet sales and margin targets.
  • Supervised team of sales associates, delegating tasks and providing guidance when needed.
  • Organized visual displays to maximize customer engagement and boost sales.
  • Identified best-selling products and highlighted them in the store layout.
  • Monitored customer service standards among staff members to ensure high-quality experiences for shoppers.
  • Provided training sessions for new employees on company policies, procedures, and safety regulations.

Business Fiber/Field Technician

Cable One/ Sparklight
Aransas Pass, TX
05.2008 - 12.2023
  • Proficient in using a fusion splicer, light meter, traffic meter, MPO and OTDR meters.
  • Install and trouble shoot PON fiber.
  • Knowledge of FTTH- Able to splice fiber in fiber enclosure.
  • Understanding and knowledge of different wavelengths.
  • Assist FTS with QC’s and Customer Escalations.
  • As a business fiber technician, I have worked with contractors and guided them on projects.
  • Currently in the process of understanding all the tools of excel and PowerPoint.
  • Knowledge of tracking line problems, SNR issues, and outages.
  • Knowledge of using TDR.
  • Able to balance AMPS and LE’S.
  • Repair and replace passive equipment and AMPS/LE.
  • Having the knowledge of understanding signals from first active to CPE.
  • Having the knowledge to use VIAVI meter and Ohmmeters.
  • Knowledge of cable install and trouble calls of business and residential since 2008.
  • Trouble shoot signal issues from TAP to CPE.
  • Knowledge on installing equipment and assisting the customer on getting equipment.
  • Knowledge of installing and trouble shooting telephone.
  • Knowledge of IP Voice and return paths.

Education

High School Diploma -

Wills Point High School
Wills Point, TX
05.1989

NCTI/SCTE Courses Through Cable One/Sparklight

Skills

  • Knowledge of using the OHM”S meter, Light Meter, Traffic Meter, MPO Meter and Spectrum Analyzer
  • Knowledge of working with tough book tools
  • Knowledge of TDR/OTDR
  • Solution Selling
  • Equipment Troubleshooting
  • Proposal Development
  • Multi-tasker, Self Discipline, Good Problem Solver, Motivated, Resourceful, Focused, Industrious, Diligent, Collaborative, loyal, always positive, reliable, dependable, patient and fast learner

References

References available upon request.

Timeline

Field Technician Supervisor

Lucas Communications LLC
08.2024 - Current

Merchandise Lead

Academy Sports and Outdoors
05.2024 - 08.2024

Business Fiber/Field Technician

Cable One/ Sparklight
05.2008 - 12.2023

High School Diploma -

Wills Point High School

NCTI/SCTE Courses Through Cable One/Sparklight

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