Roger Smith

Patient Relations Specialist

Department Of Veterans Affairs

05.2015 - Current

Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
Streamlined patient registration process for increased efficiency and reduced wait times.
Collaborated with healthcare providers to ensure optimal patient care and communication.
Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Developed strong rapport with patients, fostering trust and open communication lines.
Implemented measures to minimize patient complaints, improving overall satisfaction scores.
Provided exceptional customer service through active listening and empathetic support during challenging situations.
Assisted in the development of departmental policies and procedures to enhance the patient experience.
Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
Educated patients on available resources, empowering them to make informed decisions about their care options.
Served as a liaison between patients, families, and medical staff to ensure clear communication regarding treatment plans and expectations.
Conducted regular follow-up calls to monitor patient progress and address any lingering concerns or questions.
Organized informative events for patients to promote awareness about specific health topics or hospital programsservices.
Improved interdepartmental communication by implementing standardized protocols for sharing vital patient information.
Contributed to a positive work environment by maintaining a professional attitude and offering assistance where needed.
Participated in ongoing training sessions related to customer service best practices within the healthcare industry.
Analyzed feedback from patient surveys to identify areas for improvement within the Patient Relations department.
Ensured all relevant documentation was properly filed, keeping records up-to-date for future reference and easy access.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Providing excellent customer service by promptly answering patient inquiries.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Trained new staff on hospital processes and procedures.
Resolved patient billing issues in line with established guidelines.
Educated patients on importance of preventive health care and insurance coverage.
Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
Facilitated the resolution of billing issues by collaborating with financial departments and advocating on behalf of patients when necessary.
Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Contacted patients on annual renewal dates to offer assistance.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Trained new staff on filing, phone etiquette and other office duties.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Engaged with patients to provide critical information.
Helped address client complaints through timely corrective actions and appropriate referrals.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Resolved customer complaints using established follow-up procedures.
Delivered support to medical staff in completion of patient paperwork.
Organized patient records and database to facilitate information storage and retrieval.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Recommended service improvements to minimize recurring patient issues and complaints.
Taught patients and families to use at-home medical equipment.

Summary

Overview

Work History

Patient Relations Specialist

Education

Computer Science And Programming

Skills

Accomplishments

Committees

Work Availability

Affiliations

Work Preference

Work Type

Work Location

Important To Me

Timeline

Patient Relations Specialist

Computer Science And Programming

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