Roger L. Snook Jr.
Burleson,TX
Summary
Energetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling.
Overview
18
18
years of professional experience
Work History
General Manager
Cicis
Saginaw, TX
01.2024 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained over 19 staff in customer service, food handling, and safety protocols.
- Maintained weekly labor and food cost goals.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Tour Leader
Essor LTD
04.2023 - 12.2023
- Planned and coordinated tour itineraries to ensure all activities were within time frame.
- Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout 3.5 hour tour period.
- Supervised tour guides onsite when necessary to ensure quality services were provided by them.
- Conducted group briefings at beginning of each tour to explain safety procedures and rules.
- Guided groups of up to 18 people on scheduled tours.
Customer Service & Catering Director
Chick-fil-A Franchise
11.2018 - 01.2023
- Managed inbound and outbound calls to customers regarding catering orders
- Developed maintenance and cleaning protocols for two restaurants
- Recruited, hired, and trained staff for customer-friendly facing roles
- Increased customer usage of the company app through email campaigns.
General Manager
J.P. Licks Homemade Ice Cream Cafe
01.2018 - 09.2018
- Directed staff in daily work assignments to maximize productivity
- Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and beverage products to ensure quality
- Managed recruitment, hiring, and training process for new team members
- Built sales forecasts and labor schedules to reflect desired productivity goals.
Marketing & Hospitality Director
Chick-fil-A Franchise
Little Rock, AR
03.2014 - 12.2017
- Collaborated with leadership team to develop increased outside catering sales of over 80% for Q1 2017 by developing new business relationships in community.
- Initiated a new VIP loyalty program by engaging personally with frequent guests of restaurant.
- Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations
- Collaborated with Leadership Team to reach quarterly and annual sales and performance goals
- Developed a new community partnership with local university that led to a 3-5% monthly sales gain in Q1 2016
- Coordinated market-level activations (Komen Race for the Cure, Cow Appreciation Day, and other city-wide events)
- Evaluated guest hospitality experience, and coached team members for continuous improvement
- Managed recruitment process for new team members and conducted initial interviews.
Senior Area Manager
SMS-NA
11.2013 - 01.2014
- Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.
Financial Advisor
Edward Jones
01.2013 - 10.2013
- Grew assets to over $200,000 in 4 months
- Utilized most up-to-date investment information, coupled with active listening to determine client suitability.
Direct Sales Manager
FamilyLife
05.2006 - 01.2013
- Led e-commerce team that generated $2.0 million in annual revenue utilizing SEO tools and email marketing campaigns
- Initiated resource selection, pricing, merchandising, and promotion for online store utilizing email, SEO, and social media
- Provided excellent guest experience for person-to-person and phone sales.
Education
Bachelor of Arts - Communications
Eastern Nazarene College
Bachelor of Science - Business Administration
Gordon College
Wenham, MASkills
- Microsoft Office
- Training
- Team Building
- Staff Training
- Employee Scheduling
- Labor Cost Controls
Timeline
General Manager
Cicis
01.2024 - Current
Tour Leader
Essor LTD
04.2023 - 12.2023
Customer Service & Catering Director
Chick-fil-A Franchise
11.2018 - 01.2023
General Manager
J.P. Licks Homemade Ice Cream Cafe
01.2018 - 09.2018
Marketing & Hospitality Director
Chick-fil-A Franchise
03.2014 - 12.2017
Senior Area Manager
SMS-NA
11.2013 - 01.2014
Financial Advisor
Edward Jones
01.2013 - 10.2013
Direct Sales Manager
FamilyLife
05.2006 - 01.2013
Bachelor of Arts - Communications
Eastern Nazarene College
Bachelor of Science - Business Administration
Gordon College