Shift Manager
McDonald's
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Coordinated project workflows for departments.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
