Roger Stewart
Whitehouse
Summary
Dynamic operations professional with a proven track record of optimizing business processes to drive organizational success. Expertise in collaborative team leadership fosters an environment of innovation and consistent results. Highly adaptable and reliable in fast-paced settings, complemented by strong strategic planning and resource management skills. Committed to enhancing operational efficiency while aligning team objectives with overarching business goals.
Overview
31
31
years of professional experience
Work History
Chief Operations Officer
KIM’S CONVENIENCE STORES
10.2022 - Current
- Manage the Operations of the company. This includes all C-Stores Operations, Deli’s and Restaurants. Four of the locations are mini grocery stores with full service fresh meat markets with seafood. Manage and Developed all District Managers (Supervisors) and assist in the Training and Development of all Management Staff through Leadership. Daily, Weekly, & Monthly reviewing of results from Sales and controllable Metrics
- Streamlined operational processes to enhance efficiency across multiple store locations.
- Led strategic initiatives to optimize inventory management and reduce overhead costs.
- Developed training programs to improve staff performance and customer service standards.
- Analyzed sales data to inform decision-making and drive revenue growth strategies.
- Oversaw compliance with health and safety regulations across all store operations.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Researched Maintenance software and implemented FEXA – a program to help organize work orders along with keeping track of warranty parts and service
- Hired/Promoted – Developed and Trained the following positions – Food & Beverage Director, Director of Training and Development, All Supervisors (Multi-Unit Managers), Loss Prevention Manager
- Opened a total of 4 new locations including 1 Hybrid location – in the planning stages of opening 3 to 5 new locations a year. We are also in the development of our first Car Wash.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Made decisions with broad and positive impact on security management operations.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Improved supply chain efficiency by negotiating favorable contracts with vendors and streamlining inventory management processes.
- And improve long-term profitability.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
District Manager
CEFCO - QSR
01.2021 - 01.2022
- Manage and direct an area of 5 Huddle Houses. Provide leadership of up to 5 Restaurant Managers, Assistant Managers, and up to 15 Shift Managers with regards to recruiting, developing, mentoring/training team, as well as managing the key areas of focus such as P&L, Guest Count, Sales, and Labor. Assess the Total Area needs and build a plan of action to address.
- Coordinated regional promotional events, increasing customer engagement and store traffic.
- Mentored district managers in best practices for operational excellence and team leadership.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
District Manager
RENT-A-WHEEL – Retail
01.2019 - 01.2021
- Manage and direct an area of up to 7 units. Provide the leadership for the entire teams from tire techs to management which consist of recruiting, developing, and mentoring/training staff. Holding staff accountable for both sides of the business (Sales & Collections) which all leads to the bottom line and reviewing the P&L and breaking down this with each location.
- Developed and implemented training programs for management staff, improving team effectiveness.
- Led operational strategies to enhance performance across multiple locations.
- Only 1 main accomplishment for the short time with this organization. When I started, I had a core district of 4 stores. This district was on the verge of closing these stores due to P&L performance
- 2018 lost over $600,000.00
- 2019 lost over $650,000.00
- Took over District 2/2020
- 2020 broke even
- 2021 (up to August) positive over 350,000.00
- Ensured compliance with company policies and industry regulations across all stores.
- Analyzed sales data to identify trends and drive targeted marketing initiatives.
District Manager
CEFCO - QSR
01.2017 - 01.2019
- Manage and direct an area of 8 units which Consist of 5 different Brands (Carl's Jr, Subway, Which-Wich, Huddle House, and Little Caesar's). Provide leadership of up to 8 General Managers, Assistant Managers, and up to 20 Shift Managers with regards to recruiting, developing, mentoring/training teams, as well as managing the key areas of focus such as P&L, Guest Count, Sales, and Labor. Assess the Total Area needs and build a plan of action to address.
- Analyzed sales data to identify trends and drive targeted marketing initiatives.
- Oversaw inventory management processes, reducing waste and improving product availability.
- Coordinated regional promotional events, increasing customer engagement and store traffic.
- Led operational strategies to enhance performance across multiple locations.
- Developed and implemented training programs for management staff, improving team effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
District Manager
Houston Foods (Franchise of Burger King)
01.2015 - 01.2017
- Manage and direct an area of 7 units of which 5 of them were below average on all operations and metric. Provide leadership of 7 General Managers, 11 Assistant Managers, and up to 30 Shift Managers with regards to recruiting, developing, mentoring/training teams, as well as managing the key areas of focus such as P&L, Guest Count, Sales, and Labor. Assess the Total Area needs and build a plan of action to address.
- Led operational strategies to enhance performance across multiple locations.
- Developed and implemented training programs for management staff, improving team effectiveness.
- Mentored district managers in best practices for operational excellence and team leadership.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
Area Coach
Southern Multi-Foods (SMI) (Franchise of Taco Bell)
01.2012 - 01.2015
- Manage and direct an area of 5 units, of which 4 of the 5 were below average on all metrics. Provide Leadership of 5 General Managers, 7 Assistant Managers, and up to 20 Shift Managers with regards to recruiting, developing, mentoring/training teams, as well as managing the key areas of focus such as P&L, Guest Count, Sales, and Labor. Assess the Total Area needs and build a plan of action to address.
- Oversaw daily operations, ensuring compliance with corporate standards and regulatory requirements.
- Analyzed market trends to inform product offerings and promotional strategies for franchise locations.
- Mentored area managers in best practices for staff management and operational excellence.
- Coordinated inventory management processes, optimizing supply chain logistics for cost reduction.
- Evaluated performance metrics to identify areas for improvement and implement corrective actions.
- Fostered a positive work environment by promoting open communication and team collaboration.
- Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Developed and implemented strategic initiatives to drive sales growth and customer satisfaction.
- Led training programs to enhance team performance and operational efficiency across multiple locations.
Area Director
Ryan's Steak house Texas, Arkansas & Louisiana
01.2007 - 01.2015
- Serving more than 75 million customers yearly, Ryan's offers high quality food at affordable prices.
- General Manager 2004 - 2007
- Horn lake, MS
- Assistant Manager 2002 - 2004
- Corinth, MS & Horn Lake, MS
- Proven ability to lead a team to achieve focused results. Manage and direct 6 units in a three-state area including TX, AR, and LA. Provide leadership, direction and oversight for a team of 6 General Managers and 18 Assistant Managers with regards to recruiting, developing, mentoring/training team, as well as managing the key areas of focus such as P&L, Guest Count, Sales, and Overtime. Assess talent and create individual development plans and areas successions plan to bench strength of promo table managers. Report to RVP of Operations.
- Accomplishments:
- Opened Corinth, MS
- Promoted to General Manager in Horn Lake, MS
- Overseen remodel of unit to new brand. (Fire Mountain)
- Directed operational strategies across multiple locations, enhancing overall restaurant performance and customer satisfaction.
- Led training programs for management teams, fostering leadership skills and improving staff retention rates.
- Received Best Sanitation and Best Organization district awards, 2005.
- Achieved Manageable Profit % award, 2006.
- Promoted to Area Director in Little Rock, AR and brought the area from the bottom 2 into the Top 2 producing areas in the region within the first 6 months.
- Transferred to TX area in 2008 during the restructuring process of the company with regards to Joining forces with Buffets, Inc and the realigning territories
Store Manager
Utica Rental Systems Inc. dba ColorTyme
01.1997 - 01.2002
- Proven ability to lead a team to achieve focused results. Manage a staff of 5 to cover the Lafayette area. Provide leadership, direction, and oversight with regards to Rental Agreement Contract, Collections and Sales, and proper showroom Displays. Managed 3 delivery and service vehicles with regards to tracking mileage and service. Work closely with real Estate department to relocate store. Report directly to owner.
- ColorTyme was a division of the Rent a Center. which would rent to own products from appliances, electronics to furniture.
- Accomplishments:
- Hired directly as Store Manager, 1997
- Received Highest Gained Units awards, 1998, 1999, & 2001
- Overseen the building of new location, 2000.
- Moved and Opened unit at new location, 2001.
- Trained and mentored staff, fostering a high-performance work environment.
- Oversaw daily store operations, ensuring optimal customer service and inventory management.
General Manager
Ryan's Steakhouse Louisiana and Alabama
01.1995 - 01.1997
- Directed operational strategies to enhance customer satisfaction and streamline service delivery.
- Implemented staff training programs to elevate service standards and employee engagement.
- Developed marketing initiatives to increase brand awareness and drive sales growth.
- Analyzed market trends to inform strategic decision-making and menu development.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Monitored compliance with health regulations, ensuring safety protocols met industry standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw financial performance, managing budgets to achieve profitability targets.
Education
No Degree - Business Administration
University of Louisiana
Lafayette, Louisiana, LASkills
- Budgets, Forecasting & P&L Responsibility
- Human resources
- Budgeting and finance
- Multi-site operations
- Corporate administration
- Customer Relationship Management
- Organizational leadership
- Operational excellence
- Profitability improvement
- Operations management
- Organizational development
- Staff development
- New business development
Accomplishments
- Years of combined successful experience with a profitable and results oriented organization.
- Develop and Manage All Levels of Leadership from Store Level to Director Level Positions
- Create new marketing strategies to increase sales in specific low producing markets by analyzing Business trends.
- Implement new business plans for Leadership to control Sales Increase, Labor Goals & Overtime, along with Purchasing & Cost Goals.
Timeline
Chief Operations Officer
KIM’S CONVENIENCE STORES
10.2022 - Current
District Manager
CEFCO - QSR
01.2021 - 01.2022
District Manager
RENT-A-WHEEL – Retail
01.2019 - 01.2021
District Manager
CEFCO - QSR
01.2017 - 01.2019
District Manager
Houston Foods (Franchise of Burger King)
01.2015 - 01.2017
Area Coach
Southern Multi-Foods (SMI) (Franchise of Taco Bell)
01.2012 - 01.2015
Area Director
Ryan's Steak house Texas, Arkansas & Louisiana
01.2007 - 01.2015
Store Manager
Utica Rental Systems Inc. dba ColorTyme
01.1997 - 01.2002
General Manager
Ryan's Steakhouse Louisiana and Alabama
01.1995 - 01.1997
No Degree - Business Administration
University of Louisiana