Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roger Summers

Stafford,US

Summary

Office Manager and Administrative Professional experienced in optimizing productivity, efficiency and service quality across various environments. Offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.


Clear understanding of inspections and training in administrative analysis. Methodical and detail-oriented team player with expertise in team leadership. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Brings 30 years of military experience and tacit knowledge, yet still motivated to learn, grow and excel.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Supervisor

Manpower And Reserve Affairs
Quantico, United States
08.2018 - 02.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed duties as supervisor, coordinator, and administrator of manpower, personnel and pay information in variety of administrative and pay systems
  • Advised senior officials on issues related to personnel affairs, benefits, and privileges accrued to members of Armed Forces
  • Performed onsite and remote audits as required for all administrative and Disbursing/Finance Office organizational levels that affect personnel systems, travel payments, or other associated systems
  • Recorded and reported results of all formal analyses conducted
  • Performed post audit analysis and directed analysis projects of data gathered through audit process or by data mining of personnel system, travel payment systems, or associated pay or travel systems
  • Supported administrative community with procedural and regulatory policy assistance, information, and training
  • Coordinated with Headquarters Marine Corps Inspector General to de-conflict yearly schedule
  • Researched and provided detailed responses for inquiries relating to policy and procedural questions from administrative community regarding pay/allowance entitlement determinations or regulatory interpretations and coordinated necessary secondary actions
  • Provided training and education in pay and entitlement administration through analyses, assist visits, regional training seminars, online training classes, and information sharing programs
  • Identified procedural, systemic, staffing, and regulatory problems and provided recommended courses of action for improvements
  • Participated in and supported workshops, seminars, lessons learned reviews, class curriculum, training standard and doctrine development
  • Coordinated with Headquarters Marine Corps policy writers to ensure audits and inspections align with their intent
  • Responsible for reviewing Headquarters Marine Corps policies/orders and submitting feedback prior to publishing
  • Conducted weekly briefs with external organizations and independent public accountants in preparation of ongoing military pay audits being conducted on Marine Corps by audit agencies
  • Developed comprehensive budget for world-wide travel in performance of administrative and financial analyses
  • Conducted high-level analysis briefs for senior officials at all levels
  • Identified procedural, systemic, staffing, and regulatory problems and provided recommended courses of action for improvements
  • Conducted site visits to major command units to perform administrative inspections, conduct training, and brief commanders and senior leadership
  • Supervised administration and processing of 1,160 military pay reviews in support of Improper Pay Elimination and Recovery Act (IPERA)
  • Supervised over 4,181 Full Financial Statement Audit samples with Independent Public Accountants from Kearney & Company and Ernst & Young
  • Supervised conduct and management of 177 command audits which resulted in discovery of over $37 million in improper or erroneous payments
  • Supervised delivery of training packages and utilized technological resource provided to conduct training, audits, and briefs from remote location
  • Conducted briefs with Marine Forces Reserve commanders and participated in conferences and information sharing events with reserve units
  • Provided guidance to commanders and senior staff members to help shape their administrative battle rhythm and training events which affected areas with discrepancies
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked closely with Independent Public Accountant Ernst and Young by conducting several on-site visits to observe processes and provide knowledgeable feedback
  • As result of meticulous details being provided during on-site visits, sample sizes received for military pay were reduced for Marine Corps during Full Financial Statement Audit, saving hundreds of man-hours.

Director

United States Marine Corps, Marine Corps Base
Quantico, United States
08.2017 - 08.2018
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Evaluated administrative program operations for quality and quantity of work, regulatory compliance, and effectiveness of service
  • Conducted Preliminary Inquiries and audit inspection activities in support of Inspector General, Marine Corps Base Quantico
  • Demonstrated ability to communicate to all levels of leadership both orally and in writing and established and maintained effective and positive working relationships
  • Coordinated day-to-day administrative operating tasks for office, including control and coordination of high-priority and sensitive actions
  • Assisted with matters of management practices and procedures related to personnel administration, budget and financial management, program and administrative management
  • Performed special studies and research projects or assignments, which required confidentiality and application of expertise and mature judgement
  • Served as timekeeper for employees, ensuring proper codes were utilized and employee’s leave was entered correctly
  • As Director of Installation Personnel Administration Center, camaraderie and cohesion was built in diverse work setting of Marines and civilians
  • Responsible for reviewing Headquarters Marine Corps policies/orders and submitting feedback prior to being published
  • Supervised team of 57 Marines and 10 civilians throughout their daily duties and provided strict oversight of Timeliness Management Report (TMR)
  • Consistently surpassed Headquarters Marine Corps’ goal with average 98% accuracy rate with 1% transaction rejection rate on over 220,000 annual unit diary entries
  • As Director of Quantico Defense Enrollment Eligibility Reporting System (DEERS) Identification Card Center, responsibilities included oversight of center during challenging periods of personnel turnover and repeated system outages
  • Supervised team of 8 civilians
  • Provided expert advice, resolved employment issues, responded to inquiries from Headquarters Marine Corps and Defense Manpower Data Center (DMDC)
  • Adopted new technology and innovative solutions which made best of challenging situations
  • Eliminated error rates resulting in issuance of over 600 passports/visas and over 10,000 ID cards which was increase from previous years
  • Shifted Common Access Card reset responsibility to Installation Personnel Administration Center which improved throughput of customers in ID Card Center and allowed other resources within my sphere of responsibility to handle increase with minimum impact to daily tasks.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

Manpower Officer

United States Marine Corps, II Marine Expeditionary
Camp Lejeune, United States
08.2015 - 07.2017
  • Assisted Regimental Personnel Officers in preparation of Inspector General inspections by thoroughly performing Functional Areas Checklist and ensuring policies and orders were being followed.
  • Responsible for coordinating any increase/decrease in personnel augmentation for Fleet Assistance Program to compensate for increased workload associated with supporting tenant commands and their families
  • Coordinated personnel assignments to internal augments for guards, instructors, equipment maintainers and watch standers
  • Conducted audit inspection activities
  • Managed the II MEF Command Element slate and coordinated assignments with Manpower Management branch at M&RA for staffing shortfalls or grade mismatches
  • Spearheaded Blended Retirement System Program, conducted training classes and provided weekly reports to higher headquarters on completion status
  • Provided consistent and accurate readiness reporting for Defense Readiness Reporting System for II MEF by providing information (monthly) on command’s personnel resource and training status, relative to its ability to undertake its assigned mission(s)
  • Managed 63 Headquarters Marine Corps’ directed selection board assignments (annually)
  • Managed over 100 seat allocation assignments to Expeditionary Warfare School and Command and Staff College Blended Seminar Program
  • Developed plans, policies, procedures, and objectives necessary to implement and maintain viable management and manpower programs within command
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Civilian Manpower. Updated and maintained Strategic Plan for monthly staffing to analyze workforce, including new hires and attrition
  • Instrumental in completion of Command Level Strategic Workforce Planning for II MEF, which provided framework that identified specific priorities, objectives, initiatives, and measures that focused on attracting and managing high performing civilian workforce
  • Managed over 1,230 individual augments in Fleet Assistance Program and 114 II MEF Internal Augments which cover a wide area of Installation activities
  • Prepared and submitted detailed reports for official assignments and investigations.

Administration Officer

United States Marine Corps
Quantico, United States
03.2011 - 07.2015
  • Required to maintain Top Secret/Sensitive Compartmented Information security clearance
  • Reviewed operating budgets periodically to analyze trends affecting budget needs
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Oversaw personnel management program within assigned region and delivered training initiatives to promote development
  • Monitored budget and execution of unit’s $150k budget
  • Processed and approved over 620 Defense Travel System travel claims. Implemented checks and balances to ensure requirements were met prior to authorizing funds
  • Assured programmatic and budgetary compliance of programs according to funding objectives
  • Conducted internal inspections and pay audits by thoroughly performing Functional Areas Checklist and ensuring policies and orders were being followed

Personnel Officer

United States Marine Corps, Battalion
Camp Lejeune, United States
05.2005 - 03.2011
  • Supervised Separations Branch. Provided quarterly briefs on Casualty Assistance Process to spouses, Marines, and Family Readiness Officers at Family Service Center.
  • Established and maintained dynamic working relationships in course of work.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Effectively supervised and managed 62 Marines and seven civilians in areas of training, professionalism, and proficiency
  • Served as Chairperson for Lean Six Sigma Administrative Separations Procedures Green Belt project for Marine Corps Base Camp Lejeune
  • Supervised Wounded Warrior Battalion-East Detachment. Provided administrative recommendations to Wounded Warrior Regiment and Patient Administration Teams and all attached reserve members supporting wounded Marines. Conducted weekly audits of pay and entitlements.
  • Conducted on-site audits at Patient Administration Teams and various hospitals where Marines were receiving treatment.
  • Monitored and tracked Personnel Casualty Reports to ensure members received correct entitlements when medically evacuated from combat theatre or local hospitals.
  • Effectively communicated technical assignments, advised Regimental Commander and staff on topics relating to disabilities, Personal Casualty Reports, Pay and Allowance Continuation Pay, and other pay entitlements.
  • Served as special staff advisor to Wounded Warrior Battalion East, Commanding Officer, advising him on personnel administration, compliance regulations, policies and directives.
  • Supervised Legal Office. Provided administrative support and guidance pertaining to Courts Martial, Non-Judicial Punishments, Unauthorized Absences, Deserters, Confinements, Forfeitures of Pay, Reductions, Appellate Leave and members In Hands of Civilian Authorities. Managed and improved all internal controls, written procedures, and processes.
  • Regimental Personnel Officer. Conducted administrative training to ensure operational requirements were being met by organization in a combat environment.
  • Effectively tracked over 7,310 Marines, Sailors, Soldiers conducting counterinsurgency operations in Western Al Anbar Province.
  • Supported six separate battalions in a complex combat environment. Initiated and tracked over 1,584 Personnel Action Requests (PAR) until completion. Mentored and developed subordinates by conducting over 49 proficiency classes.
  • Supervised Unit Deployment Section. Generated daily Operational Data Store Enterprise (ODSE) reports to ensure accurate deployed pay entitlement adjustments were accomplished. Conducted weekly audit activities.
  • Effectively tracked and reported deployed pay entitlement for over 15,000 Marines deployed world-wide and maintained 98% accuracy rate.
  • Identified developmental and training needs; provided or arranged for needed development and training.

Education

Master of Arts -

Grantham University
Lenexa, KS
2016

Bachelor of Science -

Grantham University
Lenexa, KS
2014

Skills

  • Critical Thinking
  • Problem Anticipation and Resolution
  • Workflow Processes
  • Inquiry Requests
  • Corrective Action Recommendations
  • Lean Six Sigma
  • Planning and Prioritization
  • Executive Management Support
  • Compliance Requirements

Certification

Lean Six Sigma Green Belt

Timeline

Supervisor

Manpower And Reserve Affairs
08.2018 - 02.2022

Director

United States Marine Corps, Marine Corps Base
08.2017 - 08.2018

Manpower Officer

United States Marine Corps, II Marine Expeditionary
08.2015 - 07.2017

Administration Officer

United States Marine Corps
03.2011 - 07.2015

Personnel Officer

United States Marine Corps, Battalion
05.2005 - 03.2011

Master of Arts -

Grantham University

Bachelor of Science -

Grantham University

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Roger Summers