Summary
Overview
Work History
Education
Skills
Timeline
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Roger Swanberg

Jacksonville,FL

Summary

To obtain a position that will enhance and progress the growth of Citibank. Highly motivated team player with extensive top tier customer service experience. Self motivated, fast learner and very adaptable to change. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

9
9
years of professional experience

Work History

Cobrands Customer Service

Citibank
06.2015 - Current
  • Responsible for successful interaction with Citibank customers, resolving billing disputes, handling account maintenance requests and general customer inquiries
  • Appropriately assess risk when clients are showing different spend patterns from what they will normally have and properly servicing the call or escalating the call to the fraud department
  • Responsible for meeting and exceeding all sales, handle time, email survey, quality and compliance measurements
  • Effectively and timely attend to client service requests received via telephone while also having 100% compliance on every call
  • Resolve highly complex issues directly with the client while staying compliant with all government and state policies
  • Mentoring new hires in the training classes and on the floor for perfect compliance.

Education

Bachelor of Science, Business Administration -

Jones College School of Business
Jacksonville, FL
01.1992

Skills

  • Goal-Oriented
  • Team Player
  • Proven leadership skills
  • Highly motivated

Timeline

Cobrands Customer Service

Citibank
06.2015 - Current

Bachelor of Science, Business Administration -

Jones College School of Business

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Roger Swanberg