Roger Tischner
Willow,AK
Summary
Dynamic Service Manager at Rons Honda Powersports with a proven track record in customer service management and team leadership. Expert in resolving conflicts and enhancing operational efficiency, I successfully transformed customer complaints into loyalty opportunities, while ensuring high-quality workmanship and a safe work environment. Committed to continuous improvement and staff development.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
35
35
years of professional experience
Work History
Service Manager
Rons Honda Powersports
09.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
Owner\operator
Finnlanders, Rv\boat Storage \ Service
10.2013 - 05.2016
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Operated with safety and skill to avoid accidents and delays.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Warehousemen
JB GOTTSTEIN\CARRS
04.1990 - 08.2014
- Improved accuracy in order picking through meticulous organization and attention to detail.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted in the development of a more efficient warehouse layout, maximizing space utilization while maintaining accessibility for workers and equipment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed incoming shipments, verifying contents against purchase orders and resolving discrepancies as needed.
Education
Houston Jr\sr High
Houston AkSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Workplace safety
- Crew leadership
- Office administration
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
- New employee hiring
- Policy and procedure enforcement
- Service documentation
- Staff management
- Service quality management
- Goal setting
- Technical troubleshooting
- Estimating and quoting
- Inventory management
- Continuous improvement
- Cost estimates
- Service and parts teams management
- Quality control
- Project management
- Coaching and mentoring
- Technical support
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Languages
English
Interests
life long Alaskan, passion for outdoors, year round outdoor exploring
Timeline
Service Manager
Rons Honda Powersports
09.2017 - Current
Owner\operator
Finnlanders, Rv\boat Storage \ Service
10.2013 - 05.2016
Warehousemen
JB GOTTSTEIN\CARRS
04.1990 - 08.2014
Houston Jr\sr High
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