ROGER TROUTMAN

• Safely ignited torches and monitored surroundings to proactively identify hazards.
• Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
• Installed new plant equipment per manufacturer's instructions while adhering to safety protocols.
• Maintained a clean working environment by removing scrap metal from work areas.
• Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
• Cleaned joints before beginning any type of welding process by chipping off slag with a hammer or wire brush.
• Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
• Connected and turned regulator valves to activate and adjust gas flow and pressure and obtain desired flames.
• Recognized, set up, and operated shielded metal arc welding equipment.

• Scheduled appointments for customers based on technician availability.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
• Consulted with customers regarding needs and addressed concerns.
• Promoted add-on services to increase department revenue, increasing bills on average.
• Greeted customers, listened to their vehicle concerns, and wrote up service orders.
• Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
• Verified that all required safety checks had been performed on vehicles before release to customers.

Over repairing motorcycles, changing tires, chain, belts, clutches, wiring, lights, fairings, rocker box and head gaskets. All types and kinds from dirt bikes to road bikes, Honda, Suzuki, Yamaha, Harley-Davidson, buell, and atv’s