Roger Vaca
Summary
Dynamic Security Operations Supervisor with extensive experience at Gilroy Gardens, recognized for enhancing operational efficiency and achieving 100% compliance in food audits. Skilled in training staff and managing budgets, I excel in customer service and conflict resolution, ensuring safety and satisfaction for all stakeholders. Proven track record in optimizing security protocols and team performance.
Overview
14
14
years of professional experience
Work History
Security Operation Supervisor
Gilroy Gardens
03.2011 - 10.2018
- Conducted thorough investigations into security breaches, identifying root causes, and recommending preventive measures.
- Mitigated risks associated with special events or VIP visits by coordinating with event organizers, implementing additional safety measures as needed.
- Managed budget allocations efficiently while ensuring appropriate resources were available for necessary equipment upgrades or personnel training initiatives.
- Developed comprehensive incident reports to provide accurate documentation for internal review and legal proceedings when necessary.
- Trained security personnel in proper techniques and tactics for optimal performance during routine operations and crisis situations.
- Evaluated new technology solutions for potential integration into existing security infrastructure to enhance efficiency and effectiveness.
- Enhanced overall security by implementing effective policies and procedures for the team.
- Collaborated with local law enforcement agencies to improve response times and coordinate efforts during emergency situations.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge on industry standards, laws, and best practices.
Site Supervisor / Account Manager
First Alarm Security
02.2018 - 04.2018
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Reduced costs for the company through effective budget management and vendor negotiations.
Security Officer/ SOC Operator
Deluca & Associates
08.2018 - 10.2020
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Monitoring CCure / Badging for employees
CSC Lead
G4S Security
11.2020 - 12.2022
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Recorded incident reports with detailed accounts of occurrences.
- Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Security Supervisor
Surefox North America Inc.
Mountain View, CA
10.2022 - 12.2024
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
Security Officer
Intercon Security Services
Mountain View, CA
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Diploma - Electrician
Wyo tech
Fremont, California2014
High School Diploma -
Mt. Madonna
Gilroy, California2013
Skills
- Report writing
- Security guard license
- CCTV surveillance
- Superior customer service
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Access control management
- Crime prevention
- Metal detector operation
Timeline
Security Officer
Intercon Security Services
12.2024 - Current
Security Supervisor
Surefox North America Inc.
10.2022 - 12.2024
CSC Lead
G4S Security
11.2020 - 12.2022
Security Officer/ SOC Operator
Deluca & Associates
08.2018 - 10.2020
Site Supervisor / Account Manager
First Alarm Security
02.2018 - 04.2018
Security Operation Supervisor
Gilroy Gardens
03.2011 - 10.2018
Diploma - Electrician
Wyo tech
High School Diploma -
Mt. Madonna