Summary
Overview
Work History
Education
Skills
References
Timeline
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Roger Vidal

Browns Mills,NJ

Summary

I am a forward thinking professional with 12+ years of loyalty to the Sunrun family. A motivational leader and organizational problem-solver with advanced team building and customer service skills. I have multiple experiences stepping into roles and quickly making positive changes to drive company success.

Overview

13
13
years of professional experience

Work History

Level 3 Technician

Sunrun
Somerset/Moorestown, NJ
10.2017 - Current
  • Trained multiple new/current employees and helped them improve their skills.
  • Investigated, diagnosed and resolved complex technical issues related to operating systems, networks, hardware and software.
  • Reviewed application logs to detect anomalous behavior or malicious activity.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Construction Supervisor

Sunrun
Linthicum Heights, MD
11.2016 - 10.2017
  • Managed install team quality, kilowatts per quarter and inventory.
  • Knowledgeable in using Salesforce, Oracle, Workday, Excell, ect.
  • Supervised personnel on-site providing guidance when needed while monitoring their work performance.
  • Interim manager for branch.
  • Hired new employees, evaluated their performance regularly and took corrective actions when necessary.

Construction Supervisor

Sunrun
Somerset, NJ
11.2015 - 11.2016
  • Managed multiple projects simultaneously while maintaining a high level of productivity among workers.
  • Monitored construction progress, communicated project updates and identified potential problems or delays.
  • Developed effective strategies for dealing with difficult situations such as weather delays or labor shortages.
  • Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.

Senior Service Technician

Sunrun
Somerset, NJ
08.2013 - 11.2015
  • Servicing in NJ and NY
  • Utilized specialized tools and diagnostic software programs to analyze system performance issues.
  • Provided technical support and troubleshooting of complex service issues to customers.
  • Coordinated with sub-contractor and clients scheduling appointments for roof leak repairs and interior damages to meet project requirements.
  • Reviewed opened FS

Electrician Foreman

REC Solar
Somerset, NJ
11.2012 - 08.2013
  • Monitored the progress of the install crew on site to ensure compliance with safety regulations, electrical codes, and other applicable standards.
  • Resolved customer complaints regarding electrical system issues in an efficient manner.
  • Identified potential hazards associated with electrical installations and took appropriate measures to mitigate risk.
  • Contacted design hotline for any plan changes.

Lead Solar Installer

REC Solar
Somerset, NJ
01.2012 - 11.2012
  • Installed solar panels on residential and commercial rooftops, in accordance with industry standards.
  • Troubleshot technical issues related to system design or installation errors.
  • Reviewed blueprints, schematics, and diagrams to determine the best placement of solar array components.
  • Assisted in training new employees in proper installation techniques for different types of solar systems.

Solar Panel Installer

REC Solar
Somerset, NJ
08.2011 - 01.2012
  • Installed solar panels safely in extreme hot and cold weather, in confined crawl spaces and on roofs of multi-story buildings.
  • Laid out and installed mounting hardware, such as brackets, bolts, and screws.
  • Adhered strictly to safety protocols while working at heights or around electricity sources.
  • Coordinated with team members on all aspects of project completion.

Education

High School Diploma -

Middlesex County Vocational School East Brunswick
East Brunswick, NJ
06-2010

Skills

  • Bilingual in english and spanish
  • Journeyman Electrical licence
  • Sunrun CPR certified
  • EPA-608- Universal Certification
  • Computer savvy
  • Troubleshooting and analysis
  • Installation and Repair
  • Hand tools proficiency

References

References available upon request.

Timeline

Level 3 Technician

Sunrun
10.2017 - Current

Construction Supervisor

Sunrun
11.2016 - 10.2017

Construction Supervisor

Sunrun
11.2015 - 11.2016

Senior Service Technician

Sunrun
08.2013 - 11.2015

Electrician Foreman

REC Solar
11.2012 - 08.2013

Lead Solar Installer

REC Solar
01.2012 - 11.2012

Solar Panel Installer

REC Solar
08.2011 - 01.2012

High School Diploma -

Middlesex County Vocational School East Brunswick

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Roger Vidal