ROGER WASHINGTON JR.

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• Examined claims forms and other records to determine insurance coverage.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Updated claim database system with proper and adequate coding and documentation.
• Made recommendations to manager on damages exceeding adjuster's authority.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

• Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
• Interpreted general objectives, laws, policies and procedures concerning Special Education program.
• Conducted assessments of students to determine individual needs.
• Improved behavior by modeling positive choices and teaching socially-acceptable options.
• Designed and addresses strategic goals by creating and introducing frameworks for department support.
• Developed and implemented behavior management plans to improve student behavior.
• Informed parents of evaluation methods used to guide instruction and document progress.