Roger Whitehouse
Alapaha,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. With my Background in Criminal Justice and multifaced media I Believe that I have an abundance of knowledge that will help students to be prepared for there next educational adventure.
Overview
37
37
years of professional experience
Work History
Internet Company Owner
Shadow Fpx Design
Valdosta Jacksonville, Georgia-Florida
06.2020 - Current
- Developed and implemented business plan to grow company revenue.
- Identified and recruited new staff members to support company operations.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Created brand awareness campaigns to increase customer base.
- Analyzed market trends and competitor data to inform product development initiatives.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Negotiated contracts with clients for services rendered.
- Collaborated with marketing team on branding strategies for products and services offered.
- Directed research efforts related to product design or customer service improvements.
- Organized events such as conferences, meetings, trade shows. in order to promote company visibility.
- Oversaw day-to-day operations of the business, including staff management and scheduling.
- Provided guidance on legal matters involving employment laws or intellectual property rights issues.
- Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
- Performed quality assurance checks on products prior to shipment or delivery.
- Implemented safety procedures across all departments of the organization.
- Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
- Monitored customer feedback through surveys or focus groups in order to improve customer experience.
- Conducted regular audits of operational processes in order to identify areas for improvement.
- Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
- Kept records for production, inventory, income and expenses.
- Participated in strategic planning sessions regarding long-term goals for growth of the company.
- Coordinated with external auditors during annual reviews of financial statements.
- Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Led startup and creation of operational procedures and workflow planning.
- Identified potential solutions to issues and implemented tactics to promptly resolve.
- Set pricing structures according to market analytics and emerging trends.
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
- Hired top-level talent and provided consistent mentoring, building strong management team.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supported employee development of skills and abilities, enabling personnel to effectively fulfill current or future job roles and responsibilities.
- Developed business plans to successfully finance business ventures.
- Participated in conferences and trade shows to introduce company products and services.
- Hired specialists or consultants to review company's compliance with federal, state and local laws.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Hired and trained new department managers to increase team oversight and productivity.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Multimedia Company-owned
Southern Joy Media
Alapaha, Georgia
06.2007 - Current
- Developed and implemented business plan to grow company revenue.
- Identified and recruited new staff members to support company operations.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Created brand awareness campaigns to increase customer base.
- Negotiated contracts with clients for services rendered.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Analyzed market trends and competitor data to inform product development initiatives.
- Collaborated with marketing team on branding strategies for products and services offered.
- Oversaw day-to-day operations of the business, including staff management and scheduling.
- Organized events such as conferences, meetings, trade shows. in order to promote company visibility.
- Directed research efforts related to product design or customer service improvements.
- Implemented safety procedures across all departments of the organization.
- Performed quality assurance checks on products prior to shipment or delivery.
- Reviewed employee performance evaluations to ensure compliance with company policies and procedures.
- Provided guidance on legal matters involving employment laws or intellectual property rights issues.
- Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
- Conducted regular audits of operational processes in order to identify areas for improvement.
- Monitored customer feedback through surveys or focus groups in order to improve customer experience.
- Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
- Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.
- Coordinated with external auditors during annual reviews of financial statements.
- Participated in strategic planning sessions regarding long-term goals for growth of the company.
- Kept records for production, inventory, income and expenses.
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
- Set pricing structures according to market analytics and emerging trends.
- Identified potential solutions to issues and implemented tactics to promptly resolve.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supported employee development of skills and abilities, enabling personnel to effectively fulfill current or future job roles and responsibilities.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Led startup and creation of operational procedures and workflow planning.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed marketing strategies for products and services to boost sales and brand awareness.
- Hired top-level talent and provided consistent mentoring, building strong management team.
- Hired and trained new department managers to increase team oversight and productivity.
- Developed business plans to successfully finance business ventures.
- Participated in conferences and trade shows to introduce company products and services.
- Hired specialists or consultants to review company's compliance with federal, state and local laws.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
Travel Consultant- Owner-Sold
Etraveanytime
Valdosta, GA
01.2023 - 01.2024
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Monitored competitors' prices and offerings to maintain competitive edge in the market.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Conducted research on new destinations and attractions to expand product portfolio.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Provided support during pre-trip preparations such as visa applications.
- Organized promotional activities such as roadshows, seminars and workshops.
Paraprofessional
Camden County High School
Kingsland, GA
08.1999 - 05.2006
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Organized field trips and other school activities as requested by teachers or administrators.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Attended professional development workshops related to job responsibilities.
- Ensured that all safety regulations were followed in the classroom environment.
- Developed creative learning activities that engage all types of learners.
- Utilized effective communication strategies when interacting with diverse populations.
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Assisted children at stations during small-group learning periods.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Customized small group and individual classroom activities based on differentiated learning needs.
Ptrol/Undercover Investigator
Valdosta Police Department
Valdosta, GA
01.1989 - 09.1998
- Conducted surveillance operations to monitor suspects and document their activities.
- Developed confidential informants to gather intelligence on criminal activity.
- Interrogated witnesses and suspects to obtain information regarding investigations.
- Performed undercover assignments in a variety of locations, including public places, private residences, businesses, and other areas of interest.
- Utilized advanced investigative techniques such as pretext calls, background checks, and open source research.
- Attended court proceedings related to cases under investigation.
- Maintained close contact with local law enforcement agencies to coordinate joint efforts in resolving cases.
- Gathered evidence through covert audio and video recording devices.
- Provided expert testimony when called upon in court proceedings.
- Investigated financial records related to ongoing cases or suspicious individuals or organizations.
- Established relationships with members of the community who provided valuable assistance in investigations.
- Organized undercover operations using specialized equipment such as listening devices, cameras, and tracking systems.
- Initiated contacts with potential sources of information about criminal activities.
- Participated in raids and arrests of suspects based on evidence gathered during investigations.
- Prepared case files detailing all aspects of an investigation from beginning to end.
- Conducted interviews with individuals involved in criminal activity or associated with persons under investigation.
- Adhered strictly to departmental guidelines while conducting undercover operations.
- Researched crime trends in order to develop strategies for effective investigations.
- Collected physical evidence at crime scenes for further analysis.
- Assisted prosecutors throughout the legal process by providing additional information as needed.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Testified under oath in administrative hearings and criminal court cases.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
- Searched for clues to gather evidence for court cases or private clients.
- Mitigated risk, accurately analyzing and evaluating criminal information while processing crime scenes.
- Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
- Conducted background investigations for personnel security clearances.
- Conducted multi-jurisdictional investigations to identify and dismantle criminal organizations.
- Created process to capture, integrate and maintain data supporting field information applications.
- Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports and agendas.
- Compiled and analyzed information regarding gang members and activities.
- Launched undercover operations to better observe and obtain information on suspects.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting and aiding district attorney prosecution cases.
- Patrolled area undercover to combat organized burglary ring.
- Interviewed business users to gather business and data requirements for new analytic applications and enhance existing applications.
- Led department's domestic violence intervention training.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
Infantryman
US Army
Ft Benning , GA
12.1986 - 12.1989
- Conducted mission planning and rehearsals with subordinate soldiers to ensure successful completion of assigned missions.
- Assisted in the development of individual soldier's skills by providing guidance and instruction during training exercises.
- Coordinated with higher headquarters on mission objectives, operational plans, and personnel assignments.
- Supervised team members in the performance of combat operations and ensured compliance with safety regulations.
Education
Bachelor of Science - Criminal Justice
Valdosta State College
Valdosta, GA07-2011
Associate of Science - Criminal Justice
Ga Military
Valdosta, GA01-2007
Some College (No Degree) - Criminal Justice
University of Florida
Gainesville, FLSkills
- Personnel Management
- Business Forecasting
- Inventory Control
- Business Growth
- Staffing
- Recruiting and training
- Policy and procedure implementation
- Team Management
- Regulatory Compliance
- Employee Motivation
- Strategic Planning
- Performance Analysis
Affiliations
A highly motivated to help our youth to become the best version of themselves for the future.
I enjoy sports having played basketball for a year at the University of Florida and hosting tv show, and pod casts.
Timeline
Travel Consultant- Owner-Sold
Etraveanytime
01.2023 - 01.2024
Internet Company Owner
Shadow Fpx Design
06.2020 - Current
Multimedia Company-owned
Southern Joy Media
06.2007 - Current
Paraprofessional
Camden County High School
08.1999 - 05.2006
Ptrol/Undercover Investigator
Valdosta Police Department
01.1989 - 09.1998
Infantryman
US Army
12.1986 - 12.1989
Bachelor of Science - Criminal Justice
Valdosta State College
Associate of Science - Criminal Justice
Ga Military
Some College (No Degree) - Criminal Justice
University of Florida
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