Roger Whitmire
Rabun Gap,GA
Summary
Dedicated service technician with a strong background in HVAC systems, facility maintenance and equipment maintenance. Effectively diagnosed and resolved issues, enhancing operational efficiency and fostering lasting customer relationships.
Overview
12
12
years of professional experience
Work History
Owner Operator
Whitmire Lawn Care
Rabun Gap, Georgia
10.2022 - Current
- Managed day-to-day lawn care operations and service schedules.
- Optimized service routing to enhance efficiency and minimize delays.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Cultivated customer relationships through proactive updates and timely feedback follow-up.
- Resolved customer inquiries and complaints with effective solutions.
- Assisted in tracking inventory of lawn care supplies and tools to ensure availability for services. for lawn care supplies and tools.
- Performed regular mowing, edging, trimming, aerating, overseeding and fertilizing services for residential and commercial customers.
- Inspected properties before beginning work to identify existing issues or special requirements.
- Delivered tailored estimates to potential clients, addressing their specific landscaping needs.
- Scheduled regular landscaping services to promote optimal growth and maintain an attractive appearance of lawns and facility grounds.
Installation and Service Technician
North East Georgia Heating and Air
Rabun Gap, Georgia
10.2021 - 04.2024
- Installed heating and air conditioning systems in residential and commercial buildings.
- Diagnosed system malfunctions and performed necessary repairs efficiently.
- Diagnosed system malfunctions with precision using multimeters and oscilloscopes, ensuring timely repairs and system reliability.
- Conducted routine maintenance on HVAC units to ensure optimal performance.
- Delivered exceptional customer service during installation and service appointments, fostering client satisfaction and trust.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Educated clients on system operation and maintenance best practices.
Service Technician
GMSI
Buford, Georgia
04.2014 - 09.2021
- Executed onsite repairs of equipment at various customer locations to restore functionality. of equipment at customer locations.
- Diagnosed equipment issues and performed necessary repairs on various systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted routine maintenance checks to ensure optimal performance of machinery.
- Utilized diagnostic tools and software to identify service needs efficiently.
- Collaborated with team members to troubleshoot and resolve technical problems effectively.
- Installed new systems according to manufacturer specifications.
- Delivered technical support to clients, clarifying repair processes and solutions to enhance understanding.
- Built relationships with clients to ensure satisfaction and encourage repeat business. to provide exceptional customer service, fostering relationships that encourage repeat business.
- Maintained certifications and completed training on systems and components.
Education
High School Diploma -
Rabun County High School
05-2009
Skills
- HVAC troubleshooting
- System diagnostics
- System diagnosis
- Equipment maintenance
- Preventive maintenance
- Service scheduling
- Equipment installation
- Inventory tracking
- Parts ordering
- Conveyor systems knowledge
- Pulley installation
- Belt splicing techniques
- Conveyor belt repair
- Heavy machinery operation
- Hand tool proficiency
- Forklift operation
- Warehouse operations
- Customer relationship management
- Time management
- Attention to detail
- Forklift operation
- Warehouse operations
- Equipment installation
- Loading dock operations
- Emergency procedures
- Battery maintenance
- Inventory management
- Strong work ethic
- Reliability
Timeline
Owner Operator
Whitmire Lawn Care
10.2022 - Current
Installation and Service Technician
North East Georgia Heating and Air
10.2021 - 04.2024
Service Technician
GMSI
04.2014 - 09.2021
High School Diploma -
Rabun County High School