Roger Williams
Huntsville,AL
Summary
Dynamic Operations Manager with a proven track record at DSD ASCEND TRANSPORTATION, excelling in team leadership and problem-solving. Enhanced logistics efficiency and compliance, while empowering staff to improve performance outcomes. Skilled in customer service and implementing software solutions, driving operational success and fostering accountability within teams.
Overview
39
39
years of professional experience
Work History
Operations Manager
DSD ASCEND TRANSPORTATION
03.2025 - 11.2025
- Coordinated daily operations to ensure efficient transportation logistics.
- Streamlined communication between drivers and dispatch teams for improved response times.
- Assisted in implementing new scheduling software to optimize route planning.
- Monitored compliance with safety regulations and operational protocols.
- Enhanced inventory management processes to reduce delays in service delivery.
- Trained team members on best practices for customer service interactions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Sales Manager
Krispy Kreme
08.1991 - 03.2025
- Developed and implemented sales strategies to enhance market penetration and brand visibility.
- Analyzed sales data to identify trends and optimize product offerings, driving revenue growth.
- Trained and mentored sales team on effective selling techniques and customer engagement practices.
- Established key performance indicators to monitor sales performance and team effectiveness.
- Fostered relationships with key accounts, ensuring high levels of client satisfaction and retention.
- Led cross-functional meetings to align sales goals with operational objectives and resource allocation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Product Specialist
Allison Wholesale
09.1986 - 07.1991
- Analyzed product performance data to identify trends and recommend strategic improvements.
- Collaborated with cross-functional teams to develop effective product training materials for staff and clients.
- Led product demonstrations, showcasing features and benefits to enhance customer understanding and engagement.
- Implemented feedback mechanisms to gather insights from customers, driving continuous product enhancements.
- Managed inventory levels and coordinated replenishment schedules, ensuring optimal stock availability for sales efforts.
- Developed and maintained relationships with key stakeholders, facilitating effective communication of product updates.
- Conducted market research to inform product development strategies and competitive positioning in the marketplace.
Education
High School Diploma -
Paint Rock Valley
Hollytree Al Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
DSD ASCEND TRANSPORTATION
03.2025 - 11.2025
Sales Manager
Krispy Kreme
08.1991 - 03.2025
Product Specialist
Allison Wholesale
09.1986 - 07.1991
High School Diploma -
Paint Rock Valley