Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roger Winfrey

Riverside

Summary

Dynamic Kitchen and Front End Manager with a proven track record at The Ark, excelling in customer service excellence and food safety compliance. Successfully trained staff, streamlined operations, and enhanced guest experiences, resulting in increased customer loyalty and satisfaction. Adept at strategic planning and fostering a positive team environment.

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.

Overview

23
23
years of professional experience

Work History

Kitchen & Front End Manager

The Ark
06.2015 - 09.2025
  • Supported kitchen operations by learning food safety protocols and proper equipment usage.
  • Assisted in meal preparation, ensuring adherence to recipes and quality standards.
  • Managed inventory levels, tracking supplies to prevent shortages and waste.
  • Collaborated with team members to maintain a clean and organized kitchen environment.
  • Provided support in training new staff on kitchen processes and safety measures.
  • Adapted quickly to changing demands during peak service times, ensuring efficient workflow.
  • Implemented best practices for food storage and handling to enhance overall efficiency.
  • Developed familiarity with kitchen equipment and tools to assist in daily operations.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Purchased food and cultivated strong vendor relationships.
  • Overcame staffing challenges during peak periods by cross-training employees in various roles within the kitchen hierarchy.
  • Coordinated and organized restaurant inventory.
  • Hired and managed entire kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with kitchen staff to maintain timely communication regarding special requests and dietary restrictions.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all guests.
  • Developed strong relationships with regular customers, fostering loyalty through personalized service interactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Assistant Manager

Walmart
02.2003 - 06.2015
  • Led team in executing daily operational strategies to enhance service quality and efficiency.
  • Developed training programs for staff, improving onboarding processes and employee retention.
  • Analyzed performance metrics to identify areas for improvement and implemented corrective actions.
  • Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

No Degree -

Pell City High
Pell City, AL

Skills

  • Customer service excellence
  • Clear and concise communication
  • Proper food handling techniques
  • Sanitation standards
  • Kitchen operations
  • Health and safety regulations
  • Food presentation
  • Recruitment and hiring
  • Food safety compliance
  • Scheduling
  • First aid
  • Strategic planning
  • Allergen awareness
  • Scheduling and rostering

Timeline

Kitchen & Front End Manager

The Ark
06.2015 - 09.2025

Assistant Manager

Walmart
02.2003 - 06.2015

No Degree -

Pell City High

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