Summary
Overview
Work History
Education
Skills
Timeline
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Roger W. Meads

Jacksonville,FL

Summary

Administration with 15 years experience. Specialties include Customer Service, Administration. Technically-savvy with outstanding relationship building, training and presentation skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

23
23
years of professional experience

Work History

Director of Operations

Chick Fila
12.2020 - Current
  • Developed strategic plans to enhance operational efficiency across multiple properties.
  • Managed comprehensive property portfolios, ensuring optimal performance and client satisfaction.
  • Achieved superior client satisfaction, addressing concerns and providing tailored investment advice.
  • Oversaw daily operations, ensuring efficient food preparation and service quality.
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Coordinated special events and catering services, expanding business reach and revenue potential.
  • Conducted regular health and safety inspections to maintain compliance with regulations.
  • Developed strong vendor relationships for better pricing, product availability, and overall business support.
  • Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.

Portfolio Manager

Associa
04.2021 - 09.2023
  • Led cross-functional teams to implement workflow improvements, ensuring alignment with organizational goals.
  • Developed and maintained relationships with external vendors and suppliers.
  • Collaborated with senior leadership to establish strategic operational goals that supported business objectives.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Publix
07.2018 - 12.2021
  • In charge of restocking and maintaining of shelves of new inventory
  • Customer service specialist
  • Assist department manager in all aspects of day-to-day store operations
  • Seafood specialist

Operations Manager

New Life
07.2002 - 12.2017
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma - Photography

Introduction to MS Office

MS Office

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Tidewater Community College
Chesapeake, VA

SafeServ Certified

High School Diploma -

Florida State of Real Estate
01-2019

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Mac and Windows operating systems
  • Electronic troubleshooting
  • Professional photography
  • Friendly, positive attitude
  • Collaborative teamwork
  • Client support
  • Analytical problem-solving
  • Detail-oriented approach
  • Conflict resolution
  • Maintains focus during challenging circumstances
  • Clear interpersonal communication

Timeline

Portfolio Manager

Associa
04.2021 - 09.2023

Director of Operations

Chick Fila
12.2020 - Current

Publix
07.2018 - 12.2021

Operations Manager

New Life
07.2002 - 12.2017

Introduction to MS Office

MS Office

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Tidewater Community College

SafeServ Certified

High School Diploma - Photography

High School Diploma -

Florida State of Real Estate

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