Rogers Korir
Fort Worth,TX
Summary
As a flexible technical support engineer with five years of experience, I have helped clients maintain smooth operations in Windows and Mac OS systems and onsite and remote environments. I am an astute computer technician with abilities to analyze, diagnose, and resolve computer user support issues by providing comprehensive technical support to users and possess a deep knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
AllPack Industries Ltd
09.2021 - 01.2023
- Installed, configured, and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software, and network issues.
- Configured hardware, devices, and software to set up workstations for employees.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Maintenance Technician
Silver-Line Plastics
01.2020 - 07.2021
- Inspected and maintained equipment to keep items in top working condition.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshoot equipment breakdowns and perform preventive maintenance.
- Replaced worn or broken parts on machines and equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
IT Support Specialist
World Food Programme, United Nations
05.2016 - 02.2019
- Monitored hardware, software, and system performance metrics.
- Updated computer software as well as upgraded hardware and systems.
- Maintained databases and ensured system security.
- Managed high levels of call flow and responded to onsite and remote technical support needs.
- Creating and solving login credential issues for existing and newly hired employees.
Education
Bachelor of Science - Agriculture
University of Eastern Africa, Baraton
Eldoret, Kenya08.2013
Skills
- Diagnosis and Troubleshooting
- Hardware Repair
- Troubleshooting Network Issues
- Technical Support
- Customer Service
- Remote Diagnostics
- Hardware and Software Configuration
- Employee Training
- Hardware and Software Repair
- Mobile Device Repair
- ITSM Software
- Help Desk Tools
- Continuous Improvements
- Support End-Users
- Attention to Detail
- Microsoft Windows and Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Engineer
AllPack Industries Ltd
09.2021 - 01.2023
Maintenance Technician
Silver-Line Plastics
01.2020 - 07.2021
IT Support Specialist
World Food Programme, United Nations
05.2016 - 02.2019
Bachelor of Science - Agriculture
University of Eastern Africa, Baraton
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