ROGERS PETERS
BATONROUGE,LA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Distribution Operator
Entergy
Baton Rouge, LA
01.2024 - Current
- Managed OMS operations by assigning incoming trouble work, prioritizing outages, coordinating after- hours call outs, and entering accurate outage data to support timely power restoration.
- Directed field personnel in switching activities via SCADA, Authored and reviewed switching orders that efficiently restored customer power.
- Monitored SCADA systems and responded to alarms, ensuring proper communication, documentation and corrective action.
- Supported emergency operations, including automatic/ manual load shedding and black start procedures.
Gas Controller
Entergy
New Orleans, LA
01.2024 - 01.2025
- Responsible for operating and monitoring Entergy natural gas transmission and distribution systems and creating trouble tickets and utilizing Gas GIS systems to aid field personnel in turning valve and isolating the system for emergency's or general maintenance.
- Monitor the Gas SCADA systems for alarms, Making real time changes to the gas system.
- Communicate and coordinate with internal and external agencies including but not limited to Louisiana State Police, DEQ, Fire Dept, Compliance, One Point, Customer Call Center.
- Create, prepare and distribute gas-related reports and forms for use by Gas Operations and other Entergy Departments.
Serviceman
Entergy
05.2016 - 01.2024
- Trouble shoot and locate gas leaks.
- Install and build meter manifolds including rotary sets.
- Locate gas services for other utility’s when needed.
- As a First Responder report to house fires or accidents regarding gas utilities.
- Light up customer appliances when needed and answer customer’s questions or concerns regarding gas services.
- Implemented safety protocols to enhance workplace safety and compliance standards.
Pipeman
Entergy
Baton Rouge, LA
07.2012 - 05.2016
- Team Member on valve maintenance 3 year’s responsibilities included turning, lubing and repairing valves.
- Repair damaged mains or service’s and turning in the necessary paperwork if cathodic protection is not within standards.
- Respond to emergency’s while on call to repair ruptured lines.
- Responsible for crew truck and machine.
- Former member Safety advisory board gas.
- Special assignment worked in the storeroom to help organize, order necessary supply’s, received numerous Atta boys from my supervisor to the previous director.
- Worked effectively in fast-paced environments.
Construction Mechanic, Seabee’s
United States Navy
01.1993 - 01.2016
- Skill assessment coordinator which paired sailors’ civilian careers that can be utilized for the needs of the Navy which saved the Battalion over $80,000.00 in funding for school’s and helped the battalion obtain 12 new Navy enlisted classification codes.
- Responsible for medium tactical replacement maintenance
- Water well team mud lab technician which enabled the successful drilling of a 510 feet deep water well to produce 100,000 gallons of water per day for AL ASAD Air Base OIF-OEF ENDURING FREEDOM IRAQ.
- Chemical, biological and radiological team member, ensures that air quality and contaminants are within safe levels to complete the mission.
- Trained junior mechanics on best practices for equipment maintenance and repair techniques.
Meter Services
Entergy
Baton Rouge, LA
09.2009 - 07.2012
- Installed residential and commercial meters for customers.
- Performed turn on and turn off’s for new customer’s and reconnects for non-pay’s
- Checked voltage on all meter installation and reconnects
- Former member Safety advisory board electric.
Transportation Manager
Glazer Distributors
Baton Rouge, LA
02.2002 - 11.2006
- Participated in the recruitment and hiring of delivery personnel.
- Supervised and trained 22 drivers and sorter’s
- Achieved 50% reduction in shrinkage through accuracy of orders and utilizing the last in first out method.
- Generated and processed load requirements in a distribution warehouse for over 300 DSD outlets.
- Organized customer file maintenance to achieve effective and efficient route sequence.
Education
Bachelor of Science - Marketing
Southern University Agriculture And Mechanical College
Baton Rouge, LASkills
- CCS
- SCADA
- SAISO
- MAXIMO
- Microsoft 365
- Power Point
Timeline
Distribution Operator
Entergy
01.2024 - Current
Gas Controller
Entergy
01.2024 - 01.2025
Serviceman
Entergy
05.2016 - 01.2024
Pipeman
Entergy
07.2012 - 05.2016
Meter Services
Entergy
09.2009 - 07.2012
Transportation Manager
Glazer Distributors
02.2002 - 11.2006
Construction Mechanic, Seabee’s
United States Navy
01.1993 - 01.2016
Bachelor of Science - Marketing
Southern University Agriculture And Mechanical College