Roger Wayne Adams
Server/Manager
Hazard,KY
Summary
Driven by a strong work ethic and exceptional customer service skills, I enhanced guest engagement and operational efficiency at Logan's Roadhouse. Specializing in hospitality service expertise and inventory management, I successfully introduced popular new cocktails, significantly boosting repeat business. My proactive approach to staff training and cost control has consistently elevated dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Huddle House
08.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bar Manager
Logan's Roadhouse
03.2021 - 01.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Enhanced team productivity through effective scheduling and task delegation.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cashier/Bakery Clerk
King Soopers
04.2020 - 01.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Server
Huddle House
03.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Kitchen Crew Member
Fazoli's Restaurant
02.2018 - 10.2018
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
Cashier
Dollar General
11.2017 - 01.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Business Administration And Management
Hazard Community And Technical College
Hazard, KY 05.2001 -
Work Ready Certificate - Peer Support
Millard College
Louisa, KY 05.2001 -
High School Diploma -
Perry County Central High School
Hazard, KY 05.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Table Setting
Cash Handling
Food Running
Order Management
Exceptional customer service
Table Bussing
Beverage Preparation
Cost Control
Health codes compliance
Inventory Management
Timeline
Server
Huddle House
08.2024 - Current
Bar Manager
Logan's Roadhouse
03.2021 - 01.2024
Cashier/Bakery Clerk
King Soopers
04.2020 - 01.2021
Server
Huddle House
03.2019 - 03.2020
Kitchen Crew Member
Fazoli's Restaurant
02.2018 - 10.2018
Cashier
Dollar General
11.2017 - 01.2018
Associate of Applied Science - Business Administration And Management
Hazard Community And Technical College
05.2001 -
Work Ready Certificate - Peer Support
Millard College
05.2001 -
High School Diploma -
Perry County Central High School
05.2001 -