Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rogester Harrison

Houston

Summary

Dynamic healthcare and operations professional with over 15 years of experience leading cross-functional teams, managing compliance-driven environments, and driving performance improvements. Skilled in developing effective communication strategies, facilitating collaboration across departments, and delivering client-focused solutions. Proven ability to manage multiple complex projects under pressure, while maintaining attention to detail and regulatory compliance.

Overview

20
20
years of professional experience

Work History

Audit Consultant

Aetna Healthcare
Houston
01.2016 - Current
  • Lead internal mock audits and collaborate with quality teams to enhance compliance and performance.
  • Develop and refine data extraction processes to support strategic decision-making.
  • Balance regulatory requirements with business goals to drive continuous improvement initiatives.
  • Partner with cross-functional teams to implement solutions that improve audit outcomes and employee performance.

Charge LVN

Senior Care Centers (LaHacienda Rehabilitation Facility)
Houston
01.2016 - Current
  • Deliver patient-centered care aligned with physician directives and regulatory standards.
  • Conduct chart reviews to identify trends and implement corrective strategies for improved outcomes.
  • Support survey readiness and compliance with Joint Commission standards.
  • Collaborate with interdisciplinary teams to ensure high-quality care delivery.

Call Center Supervisor

Aetna Healthcare
Houston
01.2008 - 10.2016
  • Supervised a team of 45, managing daily operations, performance metrics, and compliance with CMS guidelines.
  • Developed and delivered performance feedback, coaching, and training to improve service quality.
  • Facilitated interdepartmental collaboration to resolve escalated issues and improve customer satisfaction.
  • Delegated tasks and scheduled manpower to meet service level agreements and operational goals.

Senior Pharmacy Technician

Coventry Call Center
Houston
01.2006 - 01.2008
  • Promoted to lead call center operations, including employee training and Medicaid plan implementation.
  • Provided direct supervision to pharmacy technicians and interns.
  • Ensured adherence to pharmacy protocols and customer service standards.

Education

Bachelor of Science - Nursing

Texas Tech University
Lubbock, TX
12.2020

Skills

  • Strategic Communication
  • Proposal Development
  • Cross-Functional Collaboration
  • Influence
  • Compliance
  • Risk Management
  • Project Management
  • Time Management
  • Client-Centered Problem Solving
  • Matrixed Team Leadership
  • Performance Management
  • Staff Training
  • Development
  • Organizational Development
  • Health Plan Implementation
  • HR Policies
  • Procedures
  • Patient Care
  • Customer Satisfaction

Timeline

Audit Consultant

Aetna Healthcare
01.2016 - Current

Charge LVN

Senior Care Centers (LaHacienda Rehabilitation Facility)
01.2016 - Current

Call Center Supervisor

Aetna Healthcare
01.2008 - 10.2016

Senior Pharmacy Technician

Coventry Call Center
01.2006 - 01.2008

Bachelor of Science - Nursing

Texas Tech University

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