Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rogie Chacon

Santa Fe,NM

Summary

Hardworking employee with customer service, multitasking, and time management abilities has 10 plus years of customer service skills. Devoted to giving every customer a positive and memorable experience. Efficient Office Assistant with 4 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach great at multitasking and being a team player. Reliable and skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Clerk/Shipping and Receiving Clerk

Nambe LLC
Española, NM
04.2021 - 01.2024
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Processed incoming and outgoing mail daily.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Managed client communication, scanning documents and distribution of mail.
  • Resolved customer complaints promptly and professionally.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Contacted customers regarding account updates and potential problems.
  • Collaborated with other departments to ensure smooth operations across all areas of the business.
  • Updated customer accounts information in the database system accurately.
  • Developed forms and maintained filing systems to store confidential client information securely.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Organized office supplies and maintained an inventory of stock items.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Performed basic bookkeeping tasks such as entering data into accounting software programs.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Coordinated with vendors to place orders for office supplies when necessary.
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Answered telephones, directed calls, and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Copied, sorted and filed records of office activities and business transactions.
  • Monitored and directed work of lower-level clerks.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Typed, formatted and edited correspondence and other documents.
  • Trained staff members to perform work activities and use computer applications.
  • Maintained high standards of quality control throughout the entire shipping and receiving process.
  • Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
  • Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
  • Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
  • Provided technical support for freight forwarding services such as air freight, ocean freight, ground transport.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Compared and verified identifying information of outgoing shipments.

Receiving Assistant

Nambe LLC
Española, NM
07.2020 - 04.2021
  • Maintained a clean work area at all times.
  • Provided support to other employees during staging and training.
  • Maintained high standards of quality control throughout the entire shipping and receiving process.
  • Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
  • Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
  • Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
  • Coordinated returns of damaged or incorrect items with suppliers.
  • Identified opportunities for improvement in the existing shipping and receiving processes.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Stocked shelves with materials as they were received into warehouse facility.
  • Used pallet jacks and forklifts with safety and efficiency.
  • Received incoming shipments and verified accuracy of items against purchase orders.
  • Assisted in loading and unloading incoming freight from various vendors.
  • Utilized handheld scanner to record receipt of material into system database.
  • Performed regular cycle counts to ensure accuracy of inventory levels in storage areas.
  • Maintained cleanliness of receiving area by sweeping floors regularly, organizing shelves, and disposing trash daily.
  • Organized back-stock area by stocking shelves according to product size and type.
  • Verified that counts on packing slips matched actual count of items received.
  • Issued supplies from stockroom to production personnel as needed.
  • Prepared outgoing shipments accurately by verifying contents against invoice information before sealing packages.
  • Operated forklift and pallet jack safely in order to move heavy boxes and containers throughout warehouse.
  • Assisted in other departmental tasks such as picking orders, loading and unloading trucks, and packaging items for shipping as needed.
  • Reported any damaged products or missing items to supervisor immediately upon discovery.
  • Maintained records of all inventory received, including item numbers, quantities, and descriptions.
  • Tracked deliveries using computer software systems such as SAP or Oracle WMS applications.
  • Processed all paperwork associated with receiving activities in a timely manner.
  • Provided assistance with annual physical inventory process by counting merchandise accurately according to established procedures.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Assistant Manager/Catering Assistant

Trujillo Family Farms
Santa Fe, NM
12.2016 - 02.2018
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained up-to-date knowledge of company products and services.

  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Monitored inventory levels and placed orders as needed.
  • Negotiated contracts with suppliers for food products, equipment rentals and other services.
  • Coordinated with external vendors to ensure quality food delivery services.
  • Collaborated with chefs to create recipes for special events.
  • Organized and managed the daily operations of the catering department.
  • Planned special events such as weddings, birthdays, anniversaries.
  • Oversaw setup of banquet tables prior to events and ensured adequate staffing levels were maintained.
  • Supervised activities of waitstaff during events to ensure quality service standards were met.
  • Maintained detailed records of sales, costs and other financial data.
  • Developed menus according to customer preferences and budget constraints.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Analyzed market trends and competitor deals for attractive proposal preparation.

Cashier/Sales Associate

Trujillo Family Farms
Santa Fe, NM
07.2008 - 12.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.

Education

GED -

Northern New Mexico College
Española, NM
05-2008

Some College (No Degree) - General Studies

Northern New Mexico College
Española, NM

Skills

  • Data Entry
  • Records Management
  • Data Management
  • File Maintenance
  • File Organization
  • Inventory Management
  • Expense Reporting
  • Performance Improvement
  • Office Administration
  • Payroll support
  • Scheduling
  • Word Processing
  • Telephone reception
  • PaceJet, Oracle, NetSuite
  • Workforce Management
  • Strategic Planning
  • Office Supply Management
  • Staff Management
  • Document Scanning
  • Verbal Communication
  • Office Management
  • Spreadsheet development
  • Scheduling and calendar management
  • Customer Service
  • Returns processing
  • Cash Handling
  • Cash Register Operation
  • Product Recommendations
  • Customer Assistance
  • Drawer balancing
  • Payment Processing
  • Cash Management
  • Order Verification
  • Order Packaging
  • Credit and cash transactions
  • Cash Drawer Balancing
  • Time management skills
  • Staff Training
  • Issue Resolution
  • Expense Tracking
  • Ordering and stocking
  • Money Handling
  • Written and verbal communication
  • Warehouse Organization
  • Shipping coordination
  • Product Assembly
  • Stock replenishment
  • Pallet jack usage
  • Inspection and Quality Control
  • Heavy Lifting
  • Punctual and Reliable
  • Warehousing Operations
  • Shipping and receiving
  • Teamwork and Cooperation
  • Safety Procedures
  • Microsoft Office Suite
  • Attention to Detail
  • Relationship Building
  • Shipment Tracking
  • Effective Communication
  • Self-Motivated and Independent
  • US Driver's License
  • Material Handling Equipment
  • Warehouse Safety
  • Receiving procedures
  • Pallet jack use
  • Stock Rotation
  • Computer Skills
  • Basic computer skills
  • Advanced computer skills
  • Computer and Microsoft Office Skills
  • Organizational Skills

Certification

  • Sexual Harassment
  • Driver Licenses

Timeline

Office Clerk/Shipping and Receiving Clerk

Nambe LLC
04.2021 - 01.2024

Receiving Assistant

Nambe LLC
07.2020 - 04.2021

Assistant Manager/Catering Assistant

Trujillo Family Farms
12.2016 - 02.2018

Cashier/Sales Associate

Trujillo Family Farms
07.2008 - 12.2016

GED -

Northern New Mexico College

Some College (No Degree) - General Studies

Northern New Mexico College

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Rogie Chacon