Rohaan Arora
Chester,VA
Summary
Can best be described as customer facing/ serving. I have years of customer service skills due to the various hotels Ive worked for In Shamin Hotels. Heavy communication was needed do make sure everything went smooth with the five departments. I also have strong computers skills, am able to take orders, and work well where teamwork is essential. My main goal is to find a long term career that gets me on my feet and gives me a sense of fulfillment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Carmax
CarMax
02.2022 - Current
- Answered Inbound and made outbound calls while listening and understanding the customers needs.
- Main goal was to advance customers as far as possible before they went to the actual store.
- Set anointments as needs, ran finance applications to see if customers qualified, and helped find the perfect car no matter the location based on their needs.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Operations Manager
Doubletree By Hilton
07.2019 - 01.2022
- Worked directly under the General Manager to assist the five departments (Front Desk, Maintenance, Food and beverage, Banquet, and Housekeeping), to ensure everything went smoothly and was up to standard.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Front Desk Manager
Shamin Hotels
04.2012 - 08.2019
- Ensured all guests had an immaculate check in experience, by making sure rooms were ready and assigned as well as key cards made.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Education
Associate of General Studies - General Studies
John Tyler Community College
Chester, VAHigh School Diploma -
Thomas Dale High School
Chester, VA09.2013
Skills
- MS Office
- Analytical and Critical Thinking
- Time Management
- Inbound and outbound answering
- Team Worker
- Communication
- Highly Coachable
Certification
Osha- from the Tech center in high scool I tool electrical engineering.
Languages
German
Elementary
Timeline
Carmax
CarMax
02.2022 - Current
Operations Manager
Doubletree By Hilton
07.2019 - 01.2022
Front Desk Manager
Shamin Hotels
04.2012 - 08.2019
Associate of General Studies - General Studies
John Tyler Community College
High School Diploma -
Thomas Dale High School
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