ROHAN DOWNIE

Proactive and skilled Video Teleconferencing Technician with 4 years of experience at EVTN, specializing in managing video conferencing systems, troubleshooting network and hardware issues, and supporting large-scale events. Seeking to bring expertise in real-time VTC solutions, A/V systems, and user training to [Target Company ensuring seamless communication and high-quality video conferencing experiences.

Video Teleconferencing Technician
EVTN – 821 NW 57th Pl, Fort Lauderdale, FL 33309
April 2017 – May 2021

• Installed, configured, and maintained various VTC platforms, including Zoom, Microsoft Teams, Cisco WebEx, and Polycom systems, for remote, hybrid, and in-person meetings.
• Monitored and provided real-time troubleshooting for 100+ video conferences monthly, ensuring minimal disruptions and high-quality communication.
• Managed A/V setups, including microphones, projectors, video walls, cameras, and control systems, for events involving up to 500 participants.
• Collaborated with IT teams to optimize network infrastructure for stable video traffic, troubleshooting bandwidth issues and ensuring secure communications.
• Provided user training and technical support, assisting employees across multiple departments in using new tools effectively.
• Developed step-by-step guides, knowledge base articles, and video tutorials to enhance self-service support.

Key Achievements:

• Reduced technical downtime by 30% through proactive maintenance and early issue detection.
• Successfully supported virtual town halls and company-wide events with zero disruptions.
• Improved system performance by introducing automated system diagnostics, reducing support ticket volume by 15%.
• Spearheaded the rollout of Zoom Rooms across several office locations, streamlining remote communication.

A/V Support Specialist
EVTN – 821 NW 57th Pl, Fort Lauderdale, FL 33309
April 2017 – December 2021

• Managed the setup and operation of A/V equipment, including sound systems, cameras, and displays, for meetings and special events.
• Coordinated with IT and network teams to ensure seamless integration of audio-visual systems with corporate networks.
• Recorded and streamed large meetings and events, ensuring high-quality broadcast for remote participants.
• Provided technical support via ticketing systems, troubleshooting A/V issues in a timely manner.

• Experience in gasoline and diesel motor vehicle engine diagnosis and engine repair
• Brakes and steering and suspension ,Air condition diagnosis and repair Automotive electrical diagnosis and repair Service motor vehicle fluids and tire installation and also vehicle alignment
• Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
• Diagnosed mechanical problems using specialized computer software and diagnostic tools.

• Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
• Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
• Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
• Repaired or replaced worn or defective parts using hand tools and power tools.
• Constructed control panels from blueprints or schematic drawings.
• Identified problems with electrical systems by observing operation, listening for problems and using test equipment such as multi-meters.

• Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
• Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
• Installed conduit for new wiring systems in commercial buildings.
• Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
• Repaired or replaced worn or defective parts using hand tools and power tools.
• Connected wires to circuit breakers, transformers or other components.
• Constructed control panels from blueprints or schematic drawings.
• Provided technical support on various types of motor control circuits including VFDs.

• Performed preventative maintenance on heavy equipment such as bulldozers, backhoes, and excavators.
• Inspected, tested and diagnosed mechanical problems in heavy equipment components.
• Repaired or replaced defective parts of the heavy equipment using hand tools and power tools.
• Troubleshot and diagnosed issues with heavy equipment systems.