Rohan Duhaney
Palmyra,NJ
Summary
Data Center Operations
Business Intelligence Analyst | Data Center Automation | Data Analytics Expert
Accomplished Operation Executive with extensive experience in Batch Management Tools Simplification Program and
Data Center Operations. Provided leadership and in-depth analysis of a set of widely used internally developed and
supported Batch platform tools in conjunction with vendor provided software solutions, with the objective of
replacing in-house tools with Artificial Intelligence based products. Success enhancing machine learning capabilities
through an increased implementation of Artificial Intelligence smart algorithms.
Overview
45
45
years of professional experience
Work History
Data Center Operations Manager
Credit Suisse
Princeton, NJ
08.2000 - 09.2022
- Were responsible for execution of over 1 million daily batch jobs in fast paced banking environment
- This was mission critical operation with no room for error
- Was one of last two out of 50 remaining until Data Center operation was fully transitioned to India
- Thrived in this environment gaining experience from international travel, learning and administering new technologies, and collaborating on large projects
- Established well designed Data Center in Pune, India. Reduced operating cost by approximately 40%
Credit Suisse
Princeton, NJ
02.2022 - 09.2022
- Global Batch Reporting Data Handover, Outsourced Global Batch Reporting functions to India
- Packaged documentations; Queries, databases, special instructions
- Coordinated and onboarded India’s Batch Reporting Data team
- Trained New India’s Batch Reporting Data team.
Data Conversion Lead
01.2021 - 02.2022
- Visokio to Tableau environment
- Converted over 100 Vital Business Functional Dashboards from Visokio environment to
- Tableau
- Preparation phrase – Identified all requirements, sources and queries
- Organized and tracked progress
- Data validation - Conducted preliminary & follow-up before and after
- Conducted interviews with Stakeholders; obtained key sign offs
- Maintained and performed routine updates based on Company’s objectives
- Global Batch Reporting and Data Analysis
Software Development
BMC
08.2017 - 01.2021
- Designed in house batch tools using API rest commands and Python to scrape batch data from Control M,
- Snow and Dataone platform
- When failure occurs, Incident ticket gets created and Snow ticketing system routes ticket to application support team
- Application support team then replies to failure ticket with trigger command which tells Control M how to circumvent failed job
- Artificial Intelligence
- Reduced Batch errors by 40% globally
- Reduced manual intervention across all platform stations
- Used Machine Learning to help collect, process, and analyze Control-M data
- Created algorithms and predictive models to help organize data within Credit Suisse global batch environment and predicted SLA deadlines for front office stakeholders
- Captured failure code and provided historical solutions to support team with
- Machine Learning Algorithms
- Machine learning algorithm uses error code from previous occurrences of this error, which allows it to quickly identify root cause and provide solution for most cases
- More effectively troubleshoot issues, as well as identify trends in support tickets that led to more efficient use of resources
- Database Management
- Big Data environment stores, analyzes and manages massive amounts of Control-M Batch data
- Then, we used Tableau and Visokio to identify patterns in order to develop smart solutions
- As part of this, advanced data cleaning is performed through use of simple and complex SQL techniques
- Managed ETL pipelines and JDBC/ODBC connectivity settings for Datalake and BMC Control-M Scheduling
- Platform
- Process Improvement
- Developed and enforced strategic internal policy and processes based on insight smart data
- Introducing strict policies and reducing manual intervention led to 40% reduction in operating human capital cost
- Improved stakeholder service level agreement
- Batch Reporting & Data Analytics
- Developed and maintained self-serving reporting facilities for all end users
- Tracked department’s KPIs and key budget metrics per company standard
- Rohan Duhaney
- smartduhaney.com
- Strategic Planning
- Reduced operational cost through outsourcing level one and two functions while preserving company integrity and standard across the organization
- As a result, expanded the batch environment while controlling, expenses
- Leadership
- Remotely managed a team of 40 consultants
- Managed the migration of batch data to BigData
- Contributed to the automation of failure routing and auto responding
- Managed upgrades included security patches
- Achieved cultural harmony within staff, serving as a motivator and developer of new employees., Managed Global Batch Reporting and BigData
- Developed and maintained all batch dashboards
- Tools used: Visokio, BigData, Impala (Apache Hive), Sybase, Oracle
- Provided SharePoint Maintenance
- Established partnership with BigData team
- Batched ETL process across all data sources
- Handled all batch data requests for consumption
- Maintained, troubleshooted, and created a published Visokio dashboard
- Used SQL to clean raw Control-M data and analyze results focused on batch operation.
Command Center Reporting and Analyst/Remote Operation Manager
08.2013 - 08.2017
- Managed the Operation using Data
- Implemented strategic Business Intelligence and Data Analytics software called Omniscope
- Created a blend of management, audit, and operation dashboards that gave us insight into Batch Operation
- Improved automation
- Identified opportunities for cost saving and improvements
- Build and maintain Command Center Reporting SharePoint that contained all Command Center batch dashboards
- Hosted structured weekly meetings, addressing the company's objectives
- Addressed team concerns and addressed pending issues and solutions
- Audited current operation and communicated any updates for the operation
- Coordinated upgrades and releases.
Command Center Outsourcing Elite Team
08.2013 - 08.2014
- Outsourced level zero, one support and Mainframe operations including technical support and batch cycles to India (one month assignment)
- Packaged documentations
- Coordinated and onboarded India’s Operators
- Traveled to India - Trained India Operators
- Supported day to day Operations across all platforms including Staffing and Scheduling.
Command Center Quality Assurance Lead
08.2010 - 08.2013
- Audited Command Center Stakeholders, Command Center Vital business Processes, Command Center Platforms across all platforms, and Command Center Staff’s responsibilities
- Provided Continual Service improvement (CSI)
- Introduced new innovative tools and policies that improved batch cycles
- Implemented tagging each Control alerts to an identifier number (SNOW INC)
- Automated assignment of SNOW INC tickets for Control-Job failures to Application Support
- Met audit requirement
- Achieved further operational benefits
- Automated escalation of job failures
- Aided in reducing manual escalation of job failures
- Improved tracking of failures and resolution
- Communicated new and updated procedures and policies across the organization
- Created training documents
- Conducted training sessions across all time zones
- Organized go live activities and measure the effects of these efforts over time
- Automated Command Center Processes: Implemented EyeShare Automation tool; Failed jobs needed to be rerun or forced to ok; Automation manual request on the Control M platform
- Introduced and enforced new and improved Audit policies across the organization
- All changes must follow an approval process
- All Control M failures must be tagged to a Snow ticketing system
- All Application owners must follow a set of standards when introducing new Control M jobs or modifying existing Control M jobs.
Command, Technical Support
08.2003 - 08.2010
- Provided technical support to clients in person and remotely
- Part of an elite team that fixed and solved broken critical
- Batch cycle jobs
- Solved problems from the moment they call the Command Center service line until the caller's issues are resolved
- Expert Skills on all platforms (Control-M, As400, Mainframe, Unix, NT)
- Provided extra coverage on demand
- Served as a subject matter expert on all batch stations
- Trained new staff onboarding; Traveled to Switzerland and trained Switzerland operators.
Command Center Outsourcing Elite Team
08.2008 - 08.2009
- Outsourced As400 Functions to Switzerland (2 weeks)
- Packaged documentations
- Coordinated and onboarded
- Switzerland’s Operators
- Traveled to Switzerland – Trained Switzerland Operators.
Command Center Operator
Investec Ernst
Manhattan, NY
08.2001 - 01.2003
- Executed manual Batch cycles across all platforms (Control-M, As400, Mainframe, Unix, NT); 24/7 operation globally
- Simplified manual procedures across all platforms
- Automated manual Online Banking System (OBS) As400 procedure
- Improved relationship with Asia Pacific Operation team.
Technical Support
Christian Dalloz
Chadds Ford, PA
Operator & Hardware Support
Trump Casino Service
Atlantic City, NJ
Computer Technician Intern
Stockton College, Credit Suisse
Pomona, NJ
- Participated in two major consolidation projects prior to,
- Automated Credit Suisse manual procedures
- Subject matter expert on every station in Global Data Command Center
- Engaged, packaged and executed Credit Suisse Batch level zero, level one and mainframe stations outsourced to India
- Traveled to Switzerland and India as part of outsourcing strategy project
- 2008 and 2013
- Worked on development of full-scale project plan for approved request system (SNOW) and its associated communication documents
- Defining approval levels for different types of requests will be part of this process
- Identifying key data insight using Business intelligence tools such as Visokio and Tableau coupled with
- SQL query writing and Data cleaning
- Led multiple data warehouse projects integrating Sybase/Oracle/BigData system per Credit Suisse guidelines
- Contributed to creation of process flows for Credit Suisse Chat bot implementation within Batch
- Environment in order to eliminate errors during batch client searches for solutions
- Automated Chat bot for global batch management has been successfully implemented
- Overseeing successful report migration plan for over 100 vital business functions dashboards to Tableau
- Career mentor, this includes training new staff members coupled with problem solving techniques
- Paying attention and key initiatives allows myself to take advantage of opportunities and go above and beyond in order to secure corporate legacy
- Last one to close Global Data Command Center out of 50 employees
Education
Bachelor of Science (BS) - Information System
Stockton College
Loyalist | ITIL V3 Foundation Certification | ITIL V3 Continual Service Improvement - undefined
Skills
Solution Implementation Information Technology Database Management Process Improvement Batchundefined
Timeline
Credit Suisse
02.2022 - 09.2022
Data Conversion Lead
01.2021 - 02.2022
Software Development
BMC
08.2017 - 01.2021
Command Center Reporting and Analyst/Remote Operation Manager
08.2013 - 08.2017
Command Center Outsourcing Elite Team
08.2013 - 08.2014
Command Center Quality Assurance Lead
08.2010 - 08.2013
Command Center Outsourcing Elite Team
08.2008 - 08.2009
Command, Technical Support
08.2003 - 08.2010
Command Center Operator
Investec Ernst
08.2001 - 01.2003
Data Center Operations Manager
Credit Suisse
08.2000 - 09.2022
Technical Support
Christian Dalloz
Operator & Hardware Support
Trump Casino Service
Computer Technician Intern
Stockton College, Credit Suisse
Bachelor of Science (BS) - Information System
Stockton College
Loyalist | ITIL V3 Foundation Certification | ITIL V3 Continual Service Improvement - undefined
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