Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROHAN DYAWARKONDA

ROHAN DYAWARKONDA

Mumbai,Maharashtra

Summary

Proven track record at Virgin Voyages demonstrates expertise in security team leadership and operational effectiveness, consistently enhancing safety and service standards. An analytical mindset, combined with strong interpersonal skills, drives team success and elevates customer satisfaction. Equipped with a dynamic blend of hard and soft skills, including proficiency in CCTV and conflict resolution, strategic goals are achieved with precision. A customer-oriented sales management professional adept at cultivating partnerships, retaining key accounts, and expanding profit channels while effectively managing vendor relations and implementing innovative pricing models.

Experienced with coordinating security measures and directing security staff. Utilizes effective team leadership to maintain safe and secure environment. Knowledge of emergency response protocols and risk management strategies.

Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.

Overview

20
20
years of professional experience

Work History

SECURITY SUPERVISOR

VIRGIN VOYAGES
10.2021 - Current
  • Responsible for implementing and enforcing the ship's security policies in areas including the decks, gangway, and superstructures
  • To preserve the safety of crew members, guests, and the vessel through observations and quick reporting of unusual incidents and/or situations during safety rounds
  • To provide world class service
  • Passenger and crew screening
  • Screening of passenger and crew baggage
  • CCTV Surveillance
  • Performing investigations of guest/crew for any security and safety incidents
  • Supervised team of 20 security personnel during shift.
  • Supervised security team to ensure compliance with safety protocols and operational policies.
  • Conducted regular safety drills, enhancing response readiness among crew members and guests.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Enhanced team's response time to security incidents by implementing streamlined communication protocol.

SALES MANAGER

WhiteHat Jr
Mumbai, Maharashtra
08.2019 - 10.2021
  • Implemented process changes to streamline sales department workflow.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

GUEST SECURITY SUPERVISOR

PULMANTUR CRUISES
06.2017 - 03.2019
  • To provide world class service
  • Passenger and crew screening
  • Screening of passenger and crew baggage
  • CCTV Surveillance
  • Performing investigations of guest/crew for any security and safety incidents

EXECUTIVE SECURITY

INDIGO AIRLINES
09.2014 - 04.2017
  • To provide world class customer service
  • Passenger and carry-on baggage screening
  • Screening of checked-in baggage
  • Screening of airport workers
  • Airport and aircraft searches
  • Airside driving and escorts

STORE MANAGER

HALLEY'S INTERNATIONAL
04.2012 - 08.2014
  • Product Handled: Computer accessories and multimedia products - branded desktops and laptops
  • Generating the sales at the showroom and dealers' network of computer and telecom products
  • Vendor management
  • Managing the operations related to total sales, purchase, inventory management, and service and warranty coordination
  • Upgrade about new products to channel partners / Availability of minimum stock
  • Responding to customer complain and comments
  • Target monitoring and increasing the sales

COMPANY ACCOUNTANT

SHREE NAGESHWARA YARN AGENCIES
04.2009 - 03.2012
  • Maintaining account records such as order history and forecasting
  • Reconciling reports that do not add up
  • Discover and correct discrepancies
  • Preparing profit and loss statement
  • Create and improve upon accounting procedures in as consistent as possible
  • Monitoring accounting activities for accuracy

SENIOR CUSTOMER SERVICE ASSOCIATE

WNS GLOBAL SERVICE PVT. LTD.
04.2008 - 03.2009
  • Working effectively towards achieving team targeted
  • Assisting the team leader in daily team activities
  • Mentoring the new agents in the team and groom them

CUSTOMER RESEARCH EXCUTIVE

COMRADE SERVICES
04.2006 - 03.2007
  • Achieving targets along with good quality scores & login hours

Education

Bachelor of Arts - COMMERCE

Gyan Kendra
Mumbai
01-2009

Skills

  • Advanced level in MS Office application
  • Interpersonal skills
  • Team management
  • Security team leadership
  • Security team management
  • Access systems and patrol
  • Interviews and interrogations
  • Staffing and scheduling
  • Operational effectiveness
  • Investigative procedures
  • Skilled in conflict resolution
  • Daily status reports
  • Rapport and relationship building
  • Contact follow-up
  • Team leadership
  • CCTV monitoring
  • Staff management
  • Security personnel training
  • Safety and security procedures
  • Security management
  • Patrol operations
  • CCTV experience
  • Emergency response
  • Safety and security regulations
  • Personnel supervision
  • Emergency management
  • Security screening
  • Report analysis
  • Access control
  • Surveillance
  • Policy enforcement
  • Incident investigation
  • Security planning
  • Physical security

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Limited Working

Timeline

SECURITY SUPERVISOR

VIRGIN VOYAGES
10.2021 - Current

SALES MANAGER

WhiteHat Jr
08.2019 - 10.2021

GUEST SECURITY SUPERVISOR

PULMANTUR CRUISES
06.2017 - 03.2019

EXECUTIVE SECURITY

INDIGO AIRLINES
09.2014 - 04.2017

STORE MANAGER

HALLEY'S INTERNATIONAL
04.2012 - 08.2014

COMPANY ACCOUNTANT

SHREE NAGESHWARA YARN AGENCIES
04.2009 - 03.2012

SENIOR CUSTOMER SERVICE ASSOCIATE

WNS GLOBAL SERVICE PVT. LTD.
04.2008 - 03.2009

CUSTOMER RESEARCH EXCUTIVE

COMRADE SERVICES
04.2006 - 03.2007

Bachelor of Arts - COMMERCE

Gyan Kendra
ROHAN DYAWARKONDA