Rohan Grey
Network Administrator
Staten Island
Summary
Strong customer service and critical thinking skills. Highly initiative-taking and goal-oriented professional committed to pursuing a long-term career in the Information Technology field. Exceptionally well organized, strong work ethic and willingness to work hard to achieve employer objectives. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
9
9
years of professional experience
23
23
years of post-secondary education
5
5
Certifications
Work History
Network Administrator
ManTech
05.2024 - Current
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Implemented network security measures to minimize data loss.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Verified continuity of computer and telephone system services for users..
- Maintained applications to keep software current with necessary software updates and upgrades.
- Improved network efficiency by implementing and managing system updates and patches.
- Developed and documented network policies, procedures and standards.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Reduced downtime with proactive identification and resolution of IT issues.
Service Desk Administrator
Akima
11.2022 - 05.2024
- Installs, assigned file permissions, established, and maintained user accounts, and established account and password policies; configured, installed, upgraded, evaluated, and maintained and supported operating system software in a production environment
- Active Directory, Print Management, Group Policy, (NIPR and SIPR network)
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
- Troubleshooted and resolved system hardware, software, and communications problems; created shell programs and utility scripts; performed configurations and adjustments to enhance database file capacity; performed automated and manual backup and restore processes
- Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them
- Created, changed, and deleted user accounts per request
- Adds, deletes, manages, and reviews user accounts, access, and logins IAW local policies.
- Answered user questions about hardware and software operation to help resolve problems.
- Installed new software for users and monitored version and patch update requirements.
- Escalated complex or high-priority issues to appropriate team members or third-party vendors when necessary for swift resolution efforts.
- Streamlined ticketing system management for faster response times and increased issue resolution rates.
- Enhanced customer satisfaction by providing timely and effective support for IT-related issues.
- Resolved technical problems by troubleshooting, diagnosing, and implementing solutions to maintain smooth operations.
- Maintained a high level of professionalism while interacting with customers, fostering positive relationships and trust in the IT department''s capabilities.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Created user accounts and assigned permissions.
Radar Operator
RGNext
01.2022 - 10.2022
- Operates instrumentation, communication, and test equipment
- Analyzes radar tracking equipment and system problems to resolution and recommends revisions or adjusts and implements actions as approved
- Maintains objective quality evidence, configuration documentation, property, organization, supply, security, facility, and classified accounts as required
- Identifies systemic problems and trends, recommends improvements, and implements actions as approved
- Prepares daily, weekly, monthly, and annual reports as required
- Assists in modifications, sustainment, depot-level actions, and systems checks/calibrations
- Tracks, collects, and maintains data associated with customer and calibration requirements.
- Optimized radar system performance, calibrating equipment settings based on atmospheric conditions and terrain features.
- Continually updated knowledge base regarding industry advancements in radar technology, maintaining a competitive edge in skillset.
- Participated in joint exercises with allied nations to strengthen interoperability between different military branches'' radar capabilities.
- Updated documentation such as technical manuals and equipment maintenance records.
- Figured range predictions for targets and real-time propagation changes.
Armed Guard
Triple Canopy
05.2018 - 12.2021
- Responded to calls in both routine and emergency situations
- Maintained accurate and detailed logs of all events that occurred during each shift
- Processed and logged accurate and detailed incident reports
- Verified everyone’s credential to enter on to the Military installation
- Checked all baggage using X-ray machines and personnel with metal detectors and Garrett wands
- Detected and detain any unauthorized personnel
- Conduct vehicle searches at the Access Control Points and verify access control documents and vehicles.
Service Desk
Villager
05.2016 - 05.2018
- Managing one or more customer service or service desk functions
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
- Delivering customer service through multiple channels including human, digital, self-service, and automated
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Provide technical assistance and support to customers and employees in resolving technical problems and issues with hardware and software
- Assist in maintaining and updating hardware and software systems.
Education
Bachelor of Science - Information Technology ( Networking)
STRAYER UNIVERSITY
Washington, DC 07.1998 - 06.2021
Skills
Hardware upgrades
Problem-solving
Network troubleshooting
Wireless networking
Network systems installation
Hardware and software monitoring
undefinedPersonal Information
Certification
CompTIA Security +
Education
New York City
Name & contact
Timeline
Network Administrator
ManTech
05.2024 - Current
Service Desk Administrator
Akima
11.2022 - 05.2024
Radar Operator
RGNext
01.2022 - 10.2022
Armed Guard
Triple Canopy
05.2018 - 12.2021
Service Desk
Villager
05.2016 - 05.2018
Bachelor of Science - Information Technology ( Networking)
STRAYER UNIVERSITY
07.1998 - 06.2021
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