Rohan Grey
Information Technology
Staten Island
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Network Administrator
ManTech
Kosovo, Virginia
05.2024 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Monitored system performance and responded to alerts.
- Verified continuity of computer and telephone system services for users..
- Maintained applications to keep software current with necessary software updates and upgrades.
- Diagnosed and executed resolution for network and server issues.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Service Desk Administrator
Akima
Kuwait, Virginia
11.2022 - 05.2024
- Active Directory, Print Management, Group Policy, (NIPR and SIPR network)
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
- Created, changed, and deleted user accounts per request
- Answered user questions about hardware and software operation to help resolve problems.
- Escalated complex or high-priority issues to appropriate team members or third-party vendors when necessary for swift resolution efforts.
- Streamlined ticketing system management for faster response times and increased issue resolution rates.
- Engaged in user support interactions via telephone, chat and email platforms.
Radar Operator
RGNext
Melbourne, Florida
01.2022 - 10.2022
- Operates instrumentation, communication, and test equipment
- Analyzes radar tracking equipment and system problems to resolution and recommends revisions or adjusts and implements actions as approved
- Prepares daily, weekly, monthly, and annual reports as required
- Assists in modifications, sustainment, depot-level actions, and systems checks/calibrations
- Tracks, collects, and maintains data associated with customer and calibration requirements.
- Provided valuable input for software upgrades that improved overall functionality of the radar systems in use at the facility.
Armed Guard
Triple Canopy
Herndon, Virginia
05.2018 - 12.2021
- Responded to calls in both routine and emergency situations
- Maintained accurate and detailed logs of all events that occurred during each shift
- Processed and logged accurate and detailed incident reports
- Verified everyone's credential to enter on to the Military installation
- Detected and detain any unauthorized personnel
- Conduct vehicle searches at the Access Control Points and verify access control documents and vehicles.
- Monitored CCTV cameras and alarm systems for security breaches.
Service Desk
Villager
New York City, New York
05.2016 - 05.2018
- Managed daily operations of the service desk, ensuring optimal allocation of resources and adherence to established protocols.
- Optimized service desk performance by analyzing metrics and identifying areas for improvement.
- Collaborated with customer service desk to handle returns and exchanges, streamlining process for customers.
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
- Trained new hires on company policies, procedures, and best practices for effective service desk performance.
Education
Bachelor of Science - Information Technology
STRAYER UNIVERSITY
06-2021
Skills
- Problem-solving
- Network troubleshooting
- Network systems installation
- Hardware and software monitoring
- Switch configuration
- Hardware installation
- Excellent communication
- Technical support
Certification
- CompTIA Server+
- MCAS Windows Server 2012
- Microsoft 365 Endpoint Administrator
- CompTIA Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
Timeline
Network Administrator
ManTech
05.2024 - Current
Service Desk Administrator
Akima
11.2022 - 05.2024
Radar Operator
RGNext
01.2022 - 10.2022
Armed Guard
Triple Canopy
05.2018 - 12.2021
Service Desk
Villager
05.2016 - 05.2018
Bachelor of Science - Information Technology
STRAYER UNIVERSITY
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