Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Rohan Grey

Staten Island,NY

Summary

Strong customer service and critical thinking skills. Highly initiative-taking and goal-oriented professional committed to pursuing a long-term career in the Information Technology field. Exceptionally well organized, strong work ethic and willingness to work hard to achieve employer objectives. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Service Desk Administrator

Akima
11.2022 - Current
  • Installs, assigned file permissions, established, and maintained user accounts, and established account and password policies; configured, installed, upgraded, evaluated, and maintained and supported operating system software in a production environment
  • Active Directory, Print Management, Group Policy, (NIPR and SIPR network)
  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
  • Troubleshooted and resolved system hardware, software, and communications problems; created shell programs and utility scripts; performed configurations and adjustments to enhance database file capacity; performed automated and manual backup and restore processes
  • Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them
  • Created, changed, and deleted user accounts per request
  • Adds, deletes, manages, and reviews user accounts, access, and logins IAW local policies.

Radar Operator

RGNext
01.2022 - 10.2022
  • Operates instrumentation, communication, and test equipment
  • Analyzes radar tracking equipment and system problems to resolution and recommends revisions or adjusts and implements actions as approved
  • Maintains objective quality evidence, configuration documentation, property, organization, supply, security, facility, and classified accounts as required
  • Identifies systemic problems and trends, recommends improvements, and implements actions as approved
  • Prepares daily, weekly, monthly, and annual reports as required
  • Assists in modifications, sustainment, depot-level actions, and systems checks/calibrations
  • Tracks, collects, and maintains data associated with customer and calibration requirements.

Armed Guard

Triple Canopy
05.2018 - 12.2021
  • Responded to calls in both routine and emergency situations
  • Maintained accurate and detailed logs of all events that occurred during each shift
  • Processed and logged accurate and detailed incident reports
  • Verified everyone’s credential to enter on to the Military installation
  • Checked all baggage using X-ray machines and personnel with metal detectors and Garrett wands
  • Detected and detain any unauthorized personnel
  • Conduct vehicle searches at the Access Control Points and verify access control documents and vehicles.

Service Desk

Villager
05.2016 - 05.2018
  • Managing one or more customer service or service desk functions
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
  • Delivering customer service through multiple channels including human, digital, self-service, and automated
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Provide technical assistance and support to customers and employees in resolving technical problems and issues with hardware and software
  • Assist in maintaining and updating hardware and software systems.

Education

B.S. Information Technology (Networking) -

STRAYER UNIVERSITY

Skills

  • Customer-service orientated
  • Communication skills
  • Software diagnosis
  • Technical issues analysis
  • Customer support needs assessment
  • Application installations
  • Hardware upgrades
  • Problem-solving

Certification

  • CompTIA Security +
  • CompTIA Server+
  • MCAS Windows Server 2012
  • Microsoft 365 Endpoint Administrator
  • Cisco CCNA

Timeline

Service Desk Administrator

Akima
11.2022 - Current

Radar Operator

RGNext
01.2022 - 10.2022

Armed Guard

Triple Canopy
05.2018 - 12.2021

Service Desk

Villager
05.2016 - 05.2018

B.S. Information Technology (Networking) -

STRAYER UNIVERSITY

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Rohan Grey