Summary
Overview
Work History
Education
Skills
Timeline
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ROHAN NANAN

Charlotte,NC

Summary

Seasoned leader and adept coordinator, honed skills in personnel management and problem-solving during tenures at US Army, HyperKidz, and Defy Charlotte. Excelled in high-pressure situations, ensuring organization success and operational excellence with keen attention to detail and robust decision-making capabilities.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Defy
04.2024 - Current
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Field Artillery Cannon Crew Member (Gunner)

UNITED STATES ARMY
11.2020 - 04.2024
  • Mentored and trained team members, fostering a positive and collaborative environment demonstrating leadership skills
  • Effectively resolved interpersonal conflicts within the team, showcasing strong conflict resolution skills
  • Led training exercises, contributing to the development of team member skills, demonstrating a commitment to employee training and professional development
  • Clearly communicated mission objectives and critical information within the team, highlighting strong verbal and written communication skills
  • Thrived in diverse and challenging environments, showcasing adaptability and the ability to manage change
  • Developed solutions to unforeseen challenges during missions, demonstrating problem-solving abilities
  • Maintained a high level of discipline and accountability, adhering to established military standards, showcasing a strong work ethic and reliability

General Manager

HYPERKIDZ
02.2019 - 11.2020
  • Built and maintained relationships with vendors and suppliers
  • Recruited team members to maintain adequate staffing levels
  • Provided coaching and mentoring support for employees at all levels of the organization
  • Used customer feedback for improving operations and building brand loyalty
  • Monitored store performance and identified opportunities for improvement
  • Coordinated staff training sessions to ensure compliance with company policies and procedures
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Utilized Microsoft office to track expense reports and employee information

Event Coordinator

RIP IT EVENTS
10.2015 - 11.2020
  • Managed event planning and execution using strong attention to detail and communication skills
  • Oversaw event day tasks and responded to last-minute changes and challenges
  • Resolved any issues that arose during events in a professional manner while maintaining composure under pressure
  • Oversaw display setup and breakdown for events

Operations Manager

SKY ZONE
11.2013 - 07.2018
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
  • Managed the daily operations of multiple departments to maximize efficiency
  • Developed talented team, participating in hiring, coaching, and performance management processes
  • Maintain scheduling for all personnel including supervisors
  • Developed training regiments for all team members
  • Accurately counted the money in the drawers at the end of each shift and logged numbers
  • Tracked company inventories and ordered new products to replenish equipment levels
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
  • Worked with human resources regarding employee recruiting, hiring, and terminating
  • Reviewed financial statements, sales reports, and other performance data to measure productivity

Field Consultant

DOCUCERT INC
03.2015 - 06.2017
  • Collaborated with other team members to develop innovative solutions for customers, exhibiting strong teamwork aptitude
  • Maintained accurate records of all projects, utilizing organizational and time management skills
  • Led a small team of professional coordinators acting as a liaison between our clients and local governments
  • Successfully worked on projects such as commercial and residential construction approvals as well as running marketing and online campaigns

Education

High School Diploma -

Reservoir High School
05.2013

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Towson University

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Howard Community College
Columbia, MD

Skills

  • Decision Making
  • Attention to Detail
  • Adaptability
  • Problem Solving
  • Time Management
  • Personnel Management
  • Onboarding processes and procedures
  • Strong organizational skills
  • Microsoft Office

Timeline

Assistant General Manager

Defy
04.2024 - Current

Field Artillery Cannon Crew Member (Gunner)

UNITED STATES ARMY
11.2020 - 04.2024

General Manager

HYPERKIDZ
02.2019 - 11.2020

Event Coordinator

RIP IT EVENTS
10.2015 - 11.2020

Field Consultant

DOCUCERT INC
03.2015 - 06.2017

Operations Manager

SKY ZONE
11.2013 - 07.2018

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Towson University

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Howard Community College

High School Diploma -

Reservoir High School

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ROHAN NANAN