Rohan S. Campbell
Fredericksburg
Summary
Dynamic Quality Assurance Manager with extensive experience at the 405th Army Field Support Brigade, excelling in quality assurance auditing and logistics management. Proven track record in developing effective quality strategies and training programs, enhancing operational efficiency and contractor performance. Adept at fostering collaboration and driving continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Quality Assurance Manager
794th Communication Squadron
Fredericksburg
02.2022 - Current
- As a Director of Quality Assurance and executive leader, I was responsible for overseeing all quality matters at Joint Base Anacostia Bolling and the 844 Communication Group.
- In this capacity, I managed and directed a quality assurance program for a highly industrialized Base complex that engaged in the maintenance, repair, and overhaul of various Communication systems.
- My role involved initiating and developing guidance for the procurement and installation of quality systems, the development and installation of process specifications/standards, and the analysis of such systems through audits, process analysis, and surveillance.
- I also ensured that quality systems were in place to control the repair process at various levels.
- I conducted extensive research, designed plans, coordinated, executed, and evaluated the squadron's quality efforts.
- These efforts included designing plans for new or improved techniques to improve quality/productivity/reliability and reduce quality costs during all phases of the life cycle of communication systems, air defense missile systems, and associated ground support equipment.
- Furthermore, I developed plans to measure the effectiveness of the quality management system as it applies to multi-functional programs for various Major Commands (TACOM, AMCOM, CECOM) and other uniformed services.
- I also established internal procedures controls and quality policies for the organizations' procurement activities.
- In executing day-to-day planning and special task groups based on overall mission objectives, priorities, skills, and availability of support personnel, I provided leadership on new quality initiatives to determine in what situations they should be applied and how to implement them most effectively.
Quality Assurance Manager
405th Army Field Support Brigade
Kaiserslautern
01.2019 - 02.2022
- As the Quality Assurance Manager for the Army Preposition Stock-2–2 (APS-2) as part of the 405th Army Field Support Brigade, I played a pivotal role in the organization's mission.
- My responsibilities included developing, coordinating, implementing, and monitoring the contract quality assurance program and surveillance systems for support of expeditionary and installation contracts.
- I served as the technical expert and advisor to the commander, installation directors, contracting officers, and contracting officer representatives (COR) on matters of contract-quality assurance and surveillance and the unit's procurement activities, thereby ensuring the smooth functioning of our mission-critical operations.
- I established and maintained professional working relationships to ensure that contractor performance monitoring and evaluation meets regulatory and statutory requirements.
- I was responsible for developing and implementing the overall quality assurance strategy to assess the effectiveness of contractors' performed services and functions for the organization and subordinate organizations.
- I served as a subject matter expert on technical and COR performance information and logistical operations.
- Additionally, I reviewed and analyzed statistical data, performed objective reviews of the quality assurance program to verify adequacy, effectiveness, and compliance with regulations and policies, and developed corrective actions to ensure efficiency.
- I also investigated adverse reports and provided technical and administrative advice to military counterparts involving implementing and adequately administering the quality assurance program.
- As the subject matter expert, I trained junior QA specialists and QA representatives in all quality assurance and contract management areas.
- Furthermore, I served as the Brigade commander/supervisor advisor on all supply and service support matters.
- I developed methods and procedures to accomplish assigned workloads and program administration, provided technical advice and problem resolutions to subordinates, and provided accurate status and progress reports within the established time limits.
- I performed internal control review of vulnerability assessments, served as the liaison between the significant command elements and the supported units in managing the supply and services programs, and represented the command at meetings and conferences, including special quality planning and reviews of progress improvement.
- I prepared and conducted briefings as needed and worked with military and civilian counterparts in a spirit of teamwork to measure and continuously improve processes, resulting in quality performance.
- Overall, my experience in quality assurance and contract management and procurement administration has allowed me to develop exceptional skills in developing and implementing quality assurance strategies, reviewing, and analyzing data, and providing technical advice to procurement policies and problem resolutions in a collaborative and results-oriented manner.
Brigade Training Coordinator
405th Army Field Support Brigade
Kaiserslautern
05.2016 - 01.2019
- In my capacity as a Program Manager, I provided expert guidance, oversight, and technical advice to the Command and staff on all aspects of training requirements coordination, supervision, and integration across the 405th Army Field Support Brigade, subordinate Battalions, and Logistic Readiness Centers (LRC).
- My role included developing and implementing training programs, plans, and exercises that aligned with our ASC assigned missions while instructing and facilitating leadership development and professional skills training programs.
- As the facilitator and training program manager for the 405th AFSB, I evaluated and managed leader development-related programs, materials, and processes to ensure consistency throughout the Command.
- I effectively utilized training systems such as the Training Education Development (TED) database, Army Training Requirements and Resources System (ATRRS), Army Training Management System, and Digital Training Management System (DTMS) to manage, track and complete training program & course requirements.
- I was responsible for overseeing students' leadership, professional skills, mandatory training, and other related classes, as well as coordinating training preparations for local courses.
- Additionally, I facilitated classroom training for selected modules and maintained, tracked, and reported statistics for various projects, taskers, surveys, and training needs analysis studies for the Command.
- As a subject matter expert on procurement procedures, I provided training on the proper use and management of the Government Purchase Card program.
- I developed a variety of documentation related to leader development, such as position papers, reports, charts, etc., and compiled, managed, and tracked annual fiscal training budget requirements.
- The Command recognized me as a technical authority, and I advised management on complex problems, conducted special studies, and proposed options and alternatives.
- I facilitated significant customer-driven, results-oriented quality improvement activities and provided guidance and instruction to project managers and workforce personnel to establish robust procedural methodology while implementing quantitative and qualitative methods within the scope of the respective project and reporting results.
- I was responsible for analysis, facilitation, reporting, and providing recommendations for improving quality, training, reducing costs, and establishing appropriate process metrics and controls.
- I worked with mid-level to senior leadership as a change agent, assuring, directing, and performing the necessary steps to create business cases based on objective data within the framework of procedural methodology.
- I provided input to operating budgets within established timeframes, participated in developing local organizational policies, and prepared a variety of correspondence and other documentation, such as position papers, reports, charts, etc.
Quality Assurance Team Lead
405th Army Field Support Battalion
Kaiserslautern
06.2015 - 05.2016
- As a member of the Quality Assurance Management team for the 405th Army Field Support Battalion, I was responsible for overseeing and managing quality assurance and quality inspection work related to the Army Field Support Brigade, Army Sustainment Command (ASC) National Maintenance Program, and DA Pre-propositioned Stocks.
- In this role, I performed verification inspections on all equipment received, stored, repaired/modified, and shipped by United States Material Support Command – Korea (MSC-K) to ensure compliance with established standards and serviceability criteria.
- I managed the MSC-K Technical Library, which contained over 50,000 technical publications.
- I also performed quality assurance functions such as processing customer complaints, maintaining quality history files, preparing statistical reports, performing special studies, and conducting audits to ensure compliance with established procedures and regulations.
- Additionally, I assisted division chiefs in developing inspection plans and check sheets, and served as the MSC-K Test, Measurement, and Diagnostic Equipment (TMDE) support coordinator to ensure compliance with EUSA regulations for calibration of devices.
- As the MSC-K configuration control officer, I ensured compliance with EUSA regulations for applying Modification Work Orders to equipment in storage and during repair and ensured that all work orders were budgeted and funded correctly for successful completion.
- I also managed and coordinated the implementation and maintenance of the International Organization for Standardization (ISO) 9001:2015 program and assisted in preparing responses to audit report findings on procurement issues with incoming equipment shipment and developed sourcing solutions.
- My responsibilities also included developing corrective action plans to address any deficiencies found in inspection reports and ensuring a quick repair and a return to functional operational status.
- I provided technical guidance and service to all facilities, accomplished maintenance, and repair work, and coordinated with subordinate specialist personnel to conduct studies and develop guidelines essential to an effective quality assurance program.
- Finally, I directed the implementation of interim test procedures required to inspect material without applicable or adaptable inspection standards.
- These procedures were submitted to a higher authority for approval.
- Overall, I successfully managed workforce personnel in the planning and developing of overall maintenance guidance to provide comprehensive coverage for all items received, returned to the user, or issued from MSC-K stocks.
Education
Master of Science - Business Management
Trident University International
Cypress, California06.2015
Bachelor of Science - Business Management
Trident University International
Cypress, California02.2012
Skills
- Quality assurance auditing and surveillance
- Logistics management
- Supply chain management
- Business administration
- Training and development
- Operations support
- Continuity planning
- Test and diagnostic equipment
- Contract representation
- Global combat support system expertise
- Military decision-making processes
Veterans Preference
VRA, Schedule A
References
Available Upon Request
Military Education
- DTMS Manager Course, Army Training Management System, Rose Barracks, Vilseck, Germany, 01/01/17
- Predictive Analysis and Quality Assurance, Dau, Mannheim, Germany, 08/01/15
- Quality Assurance Auditing, 08/01/15
- Government Contract Quality Assurance, ATTRS, Mannheim, Germany, 07/01/15
- Quality Assurance Basics, DAU Capital and Northeast Region, Ft Belvoir, VA, 07/01/15
- Master Resilience Training, Master Resilience Training, Fort Hood, Texas, 03/01/10
- GCSS-Army Plant Maintenance Manager, Army Training Requirements and Resources System, 11/01/09
Expert Skills
- Quality Assurance Auditing
- Quality Assurance Surveillance
- Logistic management
- Supply Management
- Business Management
- Training Specialist
- Support Operations
- Continuity of Operations
- Test, Measurement, and Diagnostic Equipment
- Contract Office Representative
- Global Combat Support System -Army
- Military Decision-Making Program
References
References available upon request.
Timeline
Quality Assurance Manager
794th Communication Squadron
02.2022 - Current
Quality Assurance Manager
405th Army Field Support Brigade
01.2019 - 02.2022
Brigade Training Coordinator
405th Army Field Support Brigade
05.2016 - 01.2019
Quality Assurance Team Lead
405th Army Field Support Battalion
06.2015 - 05.2016
Master of Science - Business Management
Trident University International
Bachelor of Science - Business Management
Trident University International
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