Rohane Davidson
Davie
Summary
Dynamic leader with a proven record in customer success, sales strategy, and project management within both the telecommunications and construction sectors. Known for driving operational excellence, maximizing customer satisfaction, and implementing process improvements that increase efficiency and revenue. Possesses a BS in Structural Engineering, OSHA certification, and comprehensive expertise in team leadership, KPI management, and resource allocation. Adept at fostering high-impact stakeholder relationships, enhancing service delivery standards, and streamlining operations to meet strategic business objectives.
Overview
2025
2025
years of professional experience
2008
2008
years of post-secondary education
Work History
Director of Customer Success
QLINK Wireless
4 2019 - Current
- Directed high-performing customer success teams, achieving a 20% increase in performance through sophisticated KPI monitoring and metrics-driven insights
- Spearheaded initiatives to elevate customer retention by 10%, executing targeted training programs and refining quality control measures that reduced complaints by 12%
- Built and maintained strong cross-functional relationships with stakeholders, cultivating a collaborative environment and advancing a customer-centric culture across departments
- Developed executive-level strategies for customer engagement, directly influencing operational policies to enhance service quality and team responsiveness
Sales Representative
AT&T
06.2018 - 12.2018
- Consistently outperformed sales quotas through strategic client relationship building and a consultative sales approach
- Addressed customer inquiries with precision, ensuring a superior customer experience and fostering brand loyalty
Sales / Performance Manager
Centerfield-Sprint Telesales
12.2016 - 12.2018
- Architected a new 'Closer' department, recruiting, training, and mentoring a team of 10 to consistently exceed ambitious sales targets
- Drove a 15% boost in sales productivity through focused coaching and performance-driven sales strategies, leveraging data insights to refine sales approaches and align with executive priorities
- Established a culture of high energy, accountability, and motivation, achieving top-ranking sales results through proactive team development and continuous improvement
Project Manager – Construction
01.2010 - 12.2016
- Managed large-scale construction projects, controlling budgets, scheduling, and resource allocation to ensure seamless project execution and on-time delivery
- Maintained strict compliance with OSHA and quality standards, coordinating efforts with engineers, contractors, and stakeholders to align on structural and safety requirements
- Streamlined project workflows by implementing best practices in project management, enhancing efficiency, and mitigating potential delays or budget overruns
Education
Bachelor of Science - Structural Engineering
University of Technology
JamaicaSkills
Leadership & Strategy
Project Management & Compliance
Customer-Centric Operations
Stakeholder Engagement & Cross-Functional Collaboration
Process Improvement & KPI Management
Operational Excellence
Data-Driven Decision Making
Technical Acumen
Revenue Growth Initiatives
Problem-solving abilities
Operations Management
Data Analysis
Additionalexecutiveskills
- Operational Excellence: Track record in operational and service optimization, with expertise in project cost control, time management, and productivity enhancement.
- Data-Driven Decision Making: Extensive experience in using data analytics to drive improvements in team performance, sales strategy, and customer satisfaction.
- Technical Acumen: Proficient in ERP systems, Microsoft Office Suite (Excel, Word, PowerPoint), and interpreting technical drawings in standard and metric measurements.
- Revenue Growth Initiatives: Strong focus on identifying opportunities to maximize revenue through proactive follow-ups on quotes and orders, and timely completion of service requests.
Timeline
Sales Representative
AT&T
06.2018 - 12.2018
Sales / Performance Manager
Centerfield-Sprint Telesales
12.2016 - 12.2018
Project Manager – Construction
01.2010 - 12.2016
Director of Customer Success
QLINK Wireless
4 2019 - Current
Bachelor of Science - Structural Engineering
University of Technology
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