Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Rohanna Moise

Summary

.Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nanny

Care.com
04.2020 - 11.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
  • Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
  • Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
  • Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
  • Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
  • Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
  • Assisted in implementing sleep routines leading to improved restfulness for both children and parents.

Lead Teacher, Three-Year-Olds Classroom,

Our Kids Can Learning Academy
11.2023 - 10.2024
  • Encouraged independent problem-solving skills through inquiry-based learning opportunities.
  • Established clear expectations for behavior, leading to increased focus during instructional time.
  • Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
  • Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
  • Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
  • Supported language development in young learners through consistent exposure to rich vocabulary in context-specific situations.
  • Championed a positive classroom culture by celebrating student achievements and fostering mutual respect amongst peers.
  • Mentored new teachers, sharing best practices and offering guidance on effective teaching strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Modeled positive behavior and communication skills for students.


Mortgage Sales Representative

TRUIST
02.2022 - 07.2023
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Prevented potential financial losses by identifying discrepancies in submitted documents, alerting appropriate parties for resolution.
  • Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Patient Care Technician

DaVita
06.2020 - 03.2022
  • Take care of patients that have kidney problems
  • Put them on the machines for their treatments
  • Make sure that they receive the right amounts of iron and heparin in their blood during treatment
  • Sanitize areas before and after each patients' treatment
  • Make sure that their information and vitals on put into system regularly.
  • Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
  • Adapted teaching strategies based on periodic assessments of student progress towards learning objectives.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Caregiver

NurseNext Door
01.2021 - 01.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.

Stow Associate

Amazon
10.2020 - 01.2021


  • Make sure that the shipments were loaded in the right cues.
  • Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
  • Collaborated with fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
  • Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
  • Achieved high levels of accuracy while stowing products through meticulous attention to detail during labeling procedures.
  • Maintained a safe work environment, adhering to safety regulations and proper handling of heavy equipment.
  • Demonstrated flexibility and adaptability by effectively managing multiple tasks simultaneously while maintaining a high level of organization and productivity.

Merchandise Associate

Homegoods
12.2019 - 07.2020
  • My Job was to ring up the customers and take any donations at the time being
  • When we had trucks come in, I had to put the new products onto the tanks and push them out onto the floor
  • Get rid of the throwbacks, make sure the items on the floor in each section was up to par.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.

Cashier/Runner

Dandee Donut Factory
06.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • My responsibilities were to take the customers' order, seat them in the dinner, make sure donuts were stocked up on display
  • Run the drive-thru and to also decorate the donuts
  • Make sure that all the catering orders were sent out.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Certified Clinical Hemodialysis Technician - Hemodialysis

Dialysis4career
Hempstead, NY
02.2020

Diploma -

Monarch High School
05.2019

Skills

  • BSO (Broward Sheriffs Officer) Cadet for 3 years (volunteering with Broward police officers and doing trainings and Details for the community)
  • Participated in the JROTC Program ( 3 years)
  • Creative Teaching Strategies
  • Parent-Teacher Communication
  • Classroom Management
  • Positive Reinforcement
  • Great customer service skills
  • Computer savvy
  • Training facilitations
  • Patient Education
  • Office Administration
  • Customer and client relations
  • Appointment scheduling
  • Documentation and reporting
  • Service-oriented mindset

Personal Information

Title: Dialysis Technician

Title: Assistant Manager


Certification

  • CCHT - Certified Clinical Hemodialysis Technician
  • Certified Lead Teacher, Our Kids Can Learning academy

Timeline

Lead Teacher, Three-Year-Olds Classroom,

Our Kids Can Learning Academy
11.2023 - 10.2024

Mortgage Sales Representative

TRUIST
02.2022 - 07.2023

Caregiver

NurseNext Door
01.2021 - 01.2022

Stow Associate

Amazon
10.2020 - 01.2021

Patient Care Technician

DaVita
06.2020 - 03.2022

Nanny

Care.com
04.2020 - 11.2024

Merchandise Associate

Homegoods
12.2019 - 07.2020

Cashier/Runner

Dandee Donut Factory
06.2018 - 09.2019

Diploma -

Monarch High School

Certified Clinical Hemodialysis Technician - Hemodialysis

Dialysis4career

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Rohanna Moise