Rohanzky Acevedo
Kissimmee,FL
Summary
Professional Director / Senior Mgr. with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Fluent in Spanish, fostering effective communication across diverse teams. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
13
13
years of professional experience
Work History
Assistant Director
AdventHealth Orlando
Orlando, FL
08.2025 - Current
- Led and managed environmental services operations at Florida's largest hospital, overseeing a team of 430 staff members across 1,400 patient rooms, 72 operating rooms and 3 towers.
- Provided direct leadership to three Operations Managers and three team leads, and provided co-leadership support to an additional three Managers and two team leads.
- Recommended actionable solutions based on thorough evaluations and inspections of facility standards.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Plan work schedule, hours, areas of work, and job duties to ensure adequate services are rendered to all areas.
- Mentored staff, fostering professional development and promoting a collaborative work environment.
- Streamlined communication channels between dispatch, staff, and administrators enhancing collaboration and workflow efficiency.
- Facilitated budget planning processes, ensuring alignment with strategic priorities and financial targets.
- Collaborated with senior leadership to align departmental goals with organizational strategy.
Assistant Director of Operations
Allied Universal
Atlanta, GA
11.2023 - 05.2025
- Lead, managed and directed the housekeeping department consisting of a team of 70+ janitors and exterior porters, Including housekeepers, team leaders and shift supervisors for a high-end luxury retail mall with over 200 tenants including Rolex, Audemars Piguet, Neiman Marcus, Gucci, Prada, Louis Vuitton, a fully operating on-site police precinct, a 12,000 square feet fitness center and a cosmetology institute etc. ensuring daily housekeeping tasks were completed efficiently and accurately.
- Delegated work to staff, setting priorities and goals. Provided guidance and leadership to team members, ensuring they meet their targets.
- Used WinTeam, Mercury and other software platforms such as iCIMS for viewing and pulling applicant candidacy pool. Interview, hire, onboard and train new and existing employees as needed.
- Ensured all required reporting & contract compliance requirements are met.
- Build, improve & maintain effective relationships with both clients, contracts and employees alike.
- Structured on-going efforts to improve and enhance department roles plus increase efficiencies while sustaining high level of quality.
- Enforced Allied Universal policies and state labor laws as outlined in company handbooks, executive memos & on portal site.
- Conduct weekly payroll according to company procedures, ensuring records are properly maintained and updated to reduce payroll errors. Resolved payroll discrepancies in accordance to HR in a timely manner and communicate status and resolution to affected employee.
- Met all contractual scheduled hours with a minimum of un-billed overtime. Update operational schedules to meet changing demands.
- Monitored uniforms, equipment's, supplies and vehicles utilized at the account site, maintaining appropriate inventory levels and check-list at all times keeping quantities well-stocked by means of HDX purchase order.
- Guided disciplinary and counseling sessions with staff personnel as needed in a proactive and professional manner. Make certain all issues were documented and addressed to HR according to company standards, and that all issues received proper follow up resolution.
- Maintained confidentiality and security of employees, property records, HR files and information. Guaranteeing accurate and updated maintenance of all employee records and files.
- Collaborated closely with the Regional Director of Operations on projects involving operational improvements.
- Conducted daily site inspections and evaluated property conditions as well as monitored progress and identify potential issues or delays.
- Directed staff training sessions to foster professional development and promotions, recognizing employees for demonstrating excellent service resulting in increased company morale.
Production Supervisor - 4300 Global Gateway Conn
OpMax ATL For EHI (Promotional Relocation from FL)
Atlanta, GA
09.2021 - 11.2023
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately. Provided feedback and guidance to personnel regarding their job performance and development plans.
- Maintained accurate records of daily production activities.
- Conducted regular performance reviews for each employee to identify areas in need of improvement. Reviewed performance to correct issues and enhance productivity.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Trained new staff on production processes and procedures.
- Ensured safety regulations were followed by all personnel in the production area.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
Project Coordinator / - 8450 Hangar Blvd
OpMax for EHI-Enterprise Holdings International
Orlando, FL
09.2021 - 11.2023
- Ensured compliance with company policies and procedures related to project management activities.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Delegated work to staff, setting priorities and goals.
- Collaborated with cross-functional teams to establish customer success programs.
- Contributed ideas towards process improvements that increased efficiencies for production by 15%.
Production Supervisor
Diversified Interiors 24/7
New York, NY
12.2017 - 09.2021
- Managed and monitored job progression, made adjustments as needed, and report to GC.
- Develop, revamp, and implement construction plans to ensure project deadlines are met.
- Maintained a safe work environment by enforcing OSHA regulations and safety standards.
- Meet demands of contractors, project owners & architects.
- Bill / invoice GC and perform weekly employee payroll.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Processed invoices and payments accurately and promptly.
- Prepared bills, invoices, and bank deposits as needed.
Account Manager - 62W 47th St NY, NY 10036
JEWELSWAREHOUSE.COM (defunct)
New York, NY
10.2012 - 11.2017
- Managed a portfolio of 3 key accounts ensuring high levels of customer satisfaction and retention. Effectively resolved customer inquiries and concerns while consistently solidifying client relations.
- Managed eBay and Amazon accounts - handle all sales and customer service aspects of both.
- Coordinated with sales supervisors, combining group efforts to achieve sales goals.
- Ensured compliance with federal, state & local laws regarding taxation and customs regulations.
- Maintained accurate records of all customer interactions in the CRM system.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Applied Science - Applied Economics
Adelphi University
Garden City, NY06.2000
High School Diploma -
LaSalle Academy
New York, NY05.1998
Skills
- Fluent in Spanish, Intermediate in Italian
- Strategic planning
- Focus and follow through
- Team Leadership
- Problem Anticipation and Resolution
- Management Team Building
- Finance and Accounting Oversight
- Operations Management
- Performance management and analysis
- Policy Enforcement
- Attention to detail
- iCIMS applicant tracking software
- Organization and time management
- Sensitive material handling
- Recordkeeping
- Scheduling
- Risk management
- Creative direction
- Staff management
- Workforce planning
- Regulatory compliance
- Recruitment and hiring
- Board relations
- Interpersonal communication
- Performance tracking and evaluation
- Analytical thinking
- Performance evaluations
- Conflict resolution
Timeline
Assistant Director
AdventHealth Orlando
08.2025 - Current
Assistant Director of Operations
Allied Universal
11.2023 - 05.2025
Production Supervisor - 4300 Global Gateway Conn
OpMax ATL For EHI (Promotional Relocation from FL)
09.2021 - 11.2023
Project Coordinator / - 8450 Hangar Blvd
OpMax for EHI-Enterprise Holdings International
09.2021 - 11.2023
Production Supervisor
Diversified Interiors 24/7
12.2017 - 09.2021
Account Manager - 62W 47th St NY, NY 10036
JEWELSWAREHOUSE.COM (defunct)
10.2012 - 11.2017
High School Diploma -
LaSalle Academy
Associate of Applied Science - Applied Economics
Adelphi University