Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rohina Carter

Las Vegas,NV

Summary

Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.

Overview

21
21
years of professional experience

Work History

Office Manager

Hall, Prangle & Schoonveld LLC
Las Vegas, NV
02.2024 - Current
  • Provided training to new hires on office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in recruiting, onboarding and training new employees.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained filing system for records, correspondence and other documents.
  • Developed effective communication strategies between departments within the organization.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Organized company events including holiday parties, team building activities .
  • Monitored inventory levels and placed orders when needed.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Operations City Manager

Regus Management Group
Las Vegas, Nevada
03.2014 - 01.2024
  • Managed operations for 16 Regus locations in the Las Vegas market.
  • Managed the day-to-day operations of all municipal departments and staff.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely and professional manner.
  • Implemented strategies to improve customer service.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.

Spa Manager

Contour Day Spa
Plantation, FL
01.2004 - 02.2014
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Created menus of treatments and packages that were attractive to customers.
  • Resolved customer complaints in a timely manner.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Developed and implemented spa services policies, procedures and standards.
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
  • Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.

Education

BBA - Business Management

American InterContinental University
Fort Lauderdale, FL
10-2008

Skills

  • Staff hiring
  • Senior leadership support
  • Training and coaching
  • Policy implementation
  • Organizational skills
  • Employee supervision
  • Policy development
  • Employee training
  • Team supervision
  • Staff training
  • Office administration
  • Administrative support
  • Office management
  • Human resources

References

References available upon request.

Timeline

Office Manager

Hall, Prangle & Schoonveld LLC
02.2024 - Current

Operations City Manager

Regus Management Group
03.2014 - 01.2024

Spa Manager

Contour Day Spa
01.2004 - 02.2014

BBA - Business Management

American InterContinental University

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Rohina Carter