Rohina Wazir
Murfreesboro,TN
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sales Department Manager
DILLARD’S
01.2022 - Current
- Responsible for department sales and merchandising
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with sales teams and Visual Manager to create targeted promotional campaigns, driving customer engagement and sales growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from customers by addressing concerns effectively and offering solutions based on their unique needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Informed sales team of required training to reinforce goals and objectives and set clear expectations about policies and procedures.
Visual Manager
DILLARD’S
06.2021 - 02.2022
- Enhanced store visual appeal by designing and implementing creative merchandising displays.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Managed inventory levels for optimal product assortment, ensuring a diverse and appealing store presentation.
- Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
Sales Associate, Women's Fragrance
DILLARD’S
04.2021 - 06.2021
- Communicate with clients through Dillard’s connect application to inform them about new merchandise. or sales events.
- Exceeded established credit application penetration rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Senior Customer Service Associate
SHANE COMPANY
09.2020 - 04.2021
- Built strong rapport with clientele through consistent follow-up on inquiries or concerns that arose during interactions.
- Protected products from damage by using proper packaging and bagging techniques.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company's policies.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
Customer Service Representative
KIRKLAND’S
01.2020 - 08.2020
- Resolve customer issues via phone or email through Zendesk tickets; including but not limited to: product information, quality, company policies, gift card issues, and Kirkland’s store credit card
- Provide information to customers and brick and mortar stores concerning pricing, changes in service, discontinued product, and shipping updates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Flagship Store Senior Assistant Manager
KIRKLAND’S
10.2016 - 01.2020
- Organize and locate inventory utilizing spreadsheet and word processing software
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conduct staff meetings with sales personnel to introduce new merchandise.
- Inspect merchandise or products to determine value or yield.
- Consult with management regarding budget or goods to be purchased.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Women Visual Merchandising Manager
OLD NAVY
05.2013 - 02.2016
- Subject matter expert for all brand merchandising training, product standard operating procedures, tools and resources, responsible for ensuring sale associates are trained and meet merchandising standards and productivity expectations
- Lead team in accomplishing visual merchandising by following company’s guidelines and set time lines
- Flexing product based on brand merchandising expectations and performance, new flow mapping, product planning and placement, including product knowledge and trend analysis.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
Education
B.S. Textiles, Merchandising, and Design -
Middle Tennessee State University
Murfreesboro, TN05.2019
Skills
- Microsoft Office: Word, Excel, Outlook, PowerPoint and Outlook Access 365
- Computer Aided Design Software: Adobe Photoshop and Adobe Illustrator
- Sales Team Training
- Performance Management
- Solution Selling
- Sales Reporting
- Sales Tracking
- Sales Planning
- Market Research
- Vendor Management
- Risk Mitigation
- Goals and Performance
- Social Media Savvy
- Team Oversight
- Sales Coaching
Languages
Pashto
Full Professional
Urdu
Professional Working
Timeline
Sales Department Manager
DILLARD’S
01.2022 - Current
Visual Manager
DILLARD’S
06.2021 - 02.2022
Sales Associate, Women's Fragrance
DILLARD’S
04.2021 - 06.2021
Senior Customer Service Associate
SHANE COMPANY
09.2020 - 04.2021
Customer Service Representative
KIRKLAND’S
01.2020 - 08.2020
Flagship Store Senior Assistant Manager
KIRKLAND’S
10.2016 - 01.2020
Women Visual Merchandising Manager
OLD NAVY
05.2013 - 02.2016
B.S. Textiles, Merchandising, and Design -
Middle Tennessee State University
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