Rohini Agnihotri
Bridgewater,USA
Summary
Dynamic Technical Project Manager with a proven track record at Cognizant Technology Solutions, driving 95% SLA adherence and enhancing client satisfaction. Expert in Scrum methodology and stakeholder management, I lead cross-functional teams to deliver impactful solutions while fostering a culture of empathetic leadership and strategic thinking. Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Project Manager
Cognizant Technology Solutions
Bridgewater, US
01.2007 - Current
- Managed end-to-end service delivery for enterprise clients, ensuring 95% SLA adherence and boosting satisfaction by 15% YoY.
- Led a team of 20+ cross-functional professionals.
- Align with the program team on vision, goals and securing cross-functional team commitment.
- Lead stakeholder meetings to make key decisions, remove obstacles and address any program issues.
- Maintain visibility on program status (decisions, dependencies, issues, risks and metrics) for all stakeholders.
- Mitigate risks across technical, organizational, informational, product and data science dimensions.
- Drive effective technical program management practices.
- Industry: Life Science
Product Manager/Project Manager
Cognizant Technology Solutions
Jersey City, US
04.2022 - 11.2022
- Project planning using MPP along JIRA Align
- Streamlined defect management by implementing Scrum project methodology, resulting in reduction of application defects by 45% and defect resolution times by 20%.
- Managed cross-functional teams.
- Creating and presenting product roadmap to the client management along the delivery schedule.
- Metric for Deliver vs. Commitment
- Working with the management to understand the gaps in current process and coach them with the various product offering to mitigate the gaps.
- Product roadmap planning and execution with client management.
- Industry: Banking and Finance; sector-Auto finance.
Product Specialist (BA)
Cognizant Technology Solutions
Jersey City, US
01.2019 - 03.2022
- Eliciting requirements
- Conducted Requirement’s felicitation workshops
- Functional Requirements document creation.
- Work with system architects and developers to ensure the system is properly implemented.
- Participated in system Integration and user acceptance testing.
- Industry: Banking and Finance; sector-Asset Servicing and replacing the legacy systems.
Business Analyst / Project Manager / Scrum Master (BA/PM /SM)
Cognizant Technology Solutions
New York, US
01.2017 - 12.2018
- Assisting product owners with the business case
- Project Planning and execution
- Requirements organization, management, analysis, and communication
- JIRA board organization and status reporting
- Involved in the design / modification of business systems.
- Participated in system Integration and user acceptance testing.
- Scrum master for Quality Assurance team
- Industry: Banking and Finance; sector-Rewrite new application and replacing the legacy systems.
Agile Product Owner
Cognizant Technology Solutions
New York, US
01.2015 - 12.2016
- Application Rollout
- Assisted two application owners with creation and execution of rollout plan for USA and EMEA regions.
- Planning and facilitating regular project team meetings involving technical resources, support staff, and business users; regularly publish minutes and status reports.
- Application Testing
- Developed the procedure and process for application test discipline.
- Led three work streams for three releases.
- Documentation
- Consolidate, analyze, and present data to track progress, implementation status, and adoption rate of multiple projects.
- Industry: Banking and Finance; sector-Corporate Trust Deal Manager Onboarding.
Application Subject Matter Expert (SME)
Cognizant Technology Solutions
New York, US
04.2012 - 12.2014
- Analyzed the business to identify opportunities for improvement in operations and processes: like, auto generation report for system failure to reduce application down time resulting in less impact to the business.
- Involved in the design and modification of business systems to improve user experience.
- Collaborated with business stakeholders, system architects, and developers to ensure the system is properly implemented.
- Industry: Banking and Finance; sector- Monthly payment processing.
Team Leader (TL)
Cognizant Technology Solutions
New York, US
09.2007 - 03.2012
- Led the entire software Development Lifecycle (SDLC) of different features for the project.
- Led a 3-member team for development of various features in the application.
- Deputed on various special projects: As quality representative and as member of the Organization Process.
- Deployment: inspected and audited various projects in the company.
- Trained team members on quality guidelines.
- Industry: Banking and Finance; sector- Monthly payment calculation.
Developer
Cashtech
Pune, India
01.2005 - 08.2007
- Creating user screen along the databases scripts.
- Performed unit test cases to ensure quality and validate the requirements.
- Industry: Banking and Finance; sector-HR.
Education
Master of Business Administration (MBA) -
Rutgers Business School
Newark, NJ, USA12.2020
Master of Computer Applications (MCA) -
Bharati Vidyapeeth IMED
Pune, India12.2005
Bachelor of Science - Mathematics
Panjab University
Chandīgarh, India12.2002
Skills
- Global project and program management
- Leadership and teamwork
- Safety management
- Scrum methodology
- Facilitation and stakeholder management
- Communication skills
- Influence and conflict resolution
- Strategic thinking
- Empathetic leadership
- Customer centricity
- Mental wellness advocacy
- Delivery focus
Certification
- Product Management Foundations– Product Institute
- SAFe POPM Certified– Scaled Agile
- Bloomberg Market Concepts - Bloomberg
- Overview of Scrum Agile project management – Udemy
- The Business Intelligence Analyst Course - Udemy
- Project Management Professional (PMP) - PMI
Functional Domain
- Risk and Portfolio Analysis
- Asset Management
- Corporate Finance
- Accounting
- Corporate Trust
- Health Insurance
Timeline
Product Manager/Project Manager
Cognizant Technology Solutions
04.2022 - 11.2022
Product Specialist (BA)
Cognizant Technology Solutions
01.2019 - 03.2022
Business Analyst / Project Manager / Scrum Master (BA/PM /SM)
Cognizant Technology Solutions
01.2017 - 12.2018
Agile Product Owner
Cognizant Technology Solutions
01.2015 - 12.2016
Application Subject Matter Expert (SME)
Cognizant Technology Solutions
04.2012 - 12.2014
Team Leader (TL)
Cognizant Technology Solutions
09.2007 - 03.2012
Technical Project Manager
Cognizant Technology Solutions
01.2007 - Current
Developer
Cashtech
01.2005 - 08.2007
Master of Business Administration (MBA) -
Rutgers Business School
Master of Computer Applications (MCA) -
Bharati Vidyapeeth IMED
Bachelor of Science - Mathematics
Panjab University